More than 1M guests, every day, are served at Chili’s and Maggiano’s Little Italy restaurants.
Each restaurant has a multitude of data sources including customer survey, sales, product, employee, check (tab, bill, tally), delivery and to-go, online ordering, and even weather, geolocation, and time-series data. Data is abundant. “Every day, our restaurants generate terabytes of data. We need to take the raw data and transform it into actionable, valuable insights the business can act on. Every single restaurant is in our restaurant analytics dashboard, which visualizes data in the data warehouse. That includes millions of customer survey data records, daily sales data of every retail operation globally, employee data, and much more,” explains Mark Abramson, Architect Manager, Enterprise Data, Analytics and Reporting.
The improved performance provides Brinker more reliable delivery of data for their analytics and reporting.
This enables the team to spend time analyzing and building business solutions to meet the ever-changing business needs. Rather than spending all of their technical resources monitoring a system for slow or failed processes. Freeing up resources for more strategic initiatives, the Data, Analytics, and Reporting team create deeper restaurant analytics on corporate and franchise restaurants to determine KPI’s on guest satisfaction surveys, menu items, and labor resources.
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Winning customer experiences with modern cloud data analytics.
Connecting millions of customers with local merchants with the Cloud.
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