Closing the gap on great customer experiences

groups Customer experience (CX)

Drive better CX with Trusted AI

Earn customer loyalty with more personalized experiences—enabled by next-gen AI for CX innovation.

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Delivering customer loyalty with AI

Stand out by truly knowing your customers

AI enables you to better understand, anticipate, and meet customer needs across the CX journey.

Discover

Connect every customer interaction across platforms by harmonizing data for an accurate view of your CX.

Repair broken digital journeys
Achieve multi-touch attribution
Reduce customer service inefficiencies
Optimize onboarding programs

Predict

Spot opportunities before they happen with plug-and-play models that anticipate customer needs and preferences across the customer journey.

Hyper-personalize experiences
Predict intent to buy
Forecast and prevent churn
Resolve and avoid customer dissatisfaction

Activate

Reduce friction and increase loyalty by scaling personalized offers, service messages, content, and retargeting in real time through trusted automation.

Deliver real-time, contextualized digital experiences
Enable predictive retargeting
Deploy real-time cross-sell/up-sell recommendations
Support agents with real-time customer-service recommendations

Customer experience carries higher stakes than ever

Consumers are 3.5x more likely to purchase more products and services from a brand after a positive customer experience. But 32% of customers will walk away from a brand they love after one bad experience.

Use cases in your industry

Get actionable customer signals with innovative AI solutions

Build your CX on trusted data and insights for better results

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Transform voice-of-customer data into a truly intuitive experience and prevent customer complaints

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Retain customers and increase their lifetime value with hyper-personalized experiences

memory

Fuel sales conversions and customer loyalty with customized recommendations

Customer success stories

See how top companies succeed with Teradata

New York Football Giants | Media and entertainment

VantageCloud Lake creates a winning fan experience

Read full story

Banco Bradesco | Financial services

Harmonized data enables powerful customer insights

Swedbank | Financial services

Data and analytics facilitate better financial experiences

Join the future of CX innovation with AI

Revolutionize your customer interactions by embracing the possibilities with AI. Find out how Teradata can help your organization explore groundbreaking AI opportunities today

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