groups Customer satisfaction

Resolve customer complaints faster with generative AI

Boost customer retention and lifetime value by improving complaint analysis with Teradata VantageCloud and ClearScape Analytics™.

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Why ClearScape Analytics for customer complaint analysis

Streamline complaint resolution and reduce customer churn with a generative AI-powered solution accelerator

Companies receive millions of customer complaints each year. And many come in the form of emails and phone calls, all of which are captured as unstructured data. Identifying and resolving these issues is often a manual, time-consuming, and costly process.

VantageCloud and ClearScape Analytics provide a seamless way to optimize customer complaint analysis and accelerate the resolution process. With the LLM-powered Customer Complaint Analyzer, you can quickly unlock insights about complaints and automatically generate user-friendly explanations and answers. 

See how your team can optimize complaint resolution and improve customer retention. In our free, hands-on demo environment for ClearScape Analytics, explore how you can:

  • Reduce churn by addressing customer complaints quickly and enhancing the customer experience
  • Drive revenue by increasing conversions and leveraging virtual assistance capabilities
  • Analyze trends in customer behavior to optimize product inventories
  • Lower costs through improved operational efficiencies

Leverage advanced analytics and generative AI to classify and address questions and complaints faster than ever before. With VantageCloud’s generative AI capabilities, you can:

  • Predict if an incoming customer communication is a complaint or not
  • Use LLM-powered data to rapidly unlock insights about complaints using text clustering, topic detection, complaint summaries, and sentiment analysis
  • Integrate external LLMs with VantageCloud’s in-database analytics

Fast-track complaint resolution and enhance the customer experience

See firsthand how you can streamline your user complaint process and increase customer satisfaction. Test drive ClearScape Analytics in our free, self-service demo environment.