The success of any business should begin and end with the customer. As a Communications Service Provider, your customers want what's going to deliver a personalised experience with a zero-touch delivery, and more.
According to Forrester research, telco ranks third in industries with highest potential for increasing revenue through improvements to CX. A 1 point increase in CX scores can generate an additional $3.39 revenue per customer.
During this session, we've discussed how data analytics can help telcos improve CX:
- Optimise 5G networks to enhance customer experiences
- Deliver real-time service personalisation
- Ensure frictionless omni-channel integration
- Become digital, hyper scalable, and customisable for a single customer
- Connect, integrate, and analyse billions or trillions of records daily for maximum insights
Data analytics will define all areas of telcos' business, including driving CX, recapturing transaction insights, sharing data with network stakeholders, and getting business predictions and answers.
Watch this fireside chat session on-demand now!