Teradata Vantage on Azure (Do-it-Yourself)

Deployment FAQs

Teradata Vantage

What is Teradata Vantage on Azure (DIY)?

Teradata Vantage on Azure (DIY) combines powerful Vantage software with the agility and flexibility of Microsoft Azure infrastructure. Benefits include self-service, under-an-hour provisioning, and the ability to pay as you go — plus the ability to extend an on-premises analytic ecosystem into the Azure environment. Additional advantages:

  • Rapid and easy procurement — quick proofs of concept for analytic exploration
  • Hourly or Annual subscriptions — choose the appropriate option to optimize spend
  • Software consistency with on-premises — leverage existing Teradata investments

By incorporating Azure for deploying a Vantage environment, Teradata makes it easier for companies to become data-driven with best-in-class analytics.

What products are offered with Vantage on Azure (DIY)?

The following Teradata products are being offered with Vantage on Azure (DIY):

  • Teradata Vantage — The platform for Pervasive Data Intelligence
  • Teradata Data Mover — Data movement between or within deployments
  • Teradata Data Stream Controller — Back up Vantage to Azure Blob
  • Teradata Ecosystem Manager — Multi-Teradata system monitoring
  • Teradata QueryGrid — Connects queries to other data repositories
  • Teradata Query Service — RESTful interface to Teradata Vantage
  • Teradata Server Management — Teradata system server management
  • Teradata Studio — GUI for administration and query development
  • Teradata Tools and Utilities — GUIs for integrating Teradata into your enterprise systems
  • Teradata Viewpoint — Portal for managing Teradata systems

For whom is Vantage on Azure (DIY) intended?

Vantage on Azure (DIY) is intended for the same accounts that Teradata serves across all other deployment options. Existing customers of Teradata on-premises products will find it just as capable as new-to-Teradata customers. The ability to self-provision, launch quickly, pay-as-you-go, and integrate with a wide variety of complementary software tools are all key benefits.

What are the expected use cases of Vantage on Azure (DIY)?

Vantage on Azure (DIY) is the same software that customers use in other deployment options, so all the same use cases are supported. For example:

  • Try the latest version of Vantage software to explore new features — with no commitment
  • Do Test and Development in an agile environment separate from on-premises resources
  • Conduct Proofs of Concept (POCs) to examine new hypotheses or validate software integration
  • Perform analytics on cloud-based data repositories, including data stored in Blob storage, HDInsight, and Hadoop

How does Vantage on Azure (DIY) compare to other Teradata products?

One of the key tenets and differentiators of the Teradata strategy is offering consistent software regardless of deployment choice. Vantage on Azure (DIY) offers the same Advanced SQL Engine capabilities as available in all other options. Currently the Machine Learning and Graph Engines are not part of the do-it-yourself offerings.

How do I do a proof of concept (POC)?

The Teradata Services team is available to assist in determining the right architecture, configurations, and parameters to address the requirements of specific use cases – and encourages prospective users to reach out to their Teradata account team. For new-to-Teradata customers, there are a variety of options available to assist in the evaluating and selection process; please contact Teradata for more information. If performing a POC independently, please register for a Teradata site ID via the support registration form on this page to receive support.

Capabilities

May I directly query data in Blob storage or ADLS Gen2?

Yes. Users may directly query data in Azure Blob or Azure Data Lake Storage (ADLS) Gen2 by using Teradata QueryGrid Manager and the optional (paid) Teradata-to-Hive QueryGrid Connector, which interfaces with Hive running on either Hortonworks (HDP) or Cloudera (CDH) on Azure Virtual Machines.

Native Object Store will also soon be available for joining with and querying data in Azure Blob, ADLS Gen2 and other cloud object stores. Stay tuned for more information.

Can Vantage on Azure (DIY) be used as disaster recovery solutions?

Yes, customers may use their Vantage on Azure (DIY) virtual machine(s) as primary or secondary environments in conjunction with other Teradata environments. These environments can be configured for disaster recovery by users or contract with Teradata Services for assistance. Customers may also be interested in Teradata’s cold DR solution for on-premises infrastructure known as Disaster Recovery as a Service (DRaaS). Contact your Teradata Account Team for more information.

Can I transfer data back-and-forth between this and other Teradata systems?

Yes, users can transfer data between on-premises, as-a-service, and do-it-yourself deployment instances of Teradata. Please take note of any Azure-related data transfer fees associated with this activity.

How secure is Vantage on Azure (DIY)?

Vantage on Azure (DIY) offers all the same security options that exist for any Azure VM-hosted offering; it is customers’ responsibility to configure their environments securely. For example, virtual machines are in a Virtual Network (VNet) with an IP range that users specify. Customers decide which VMs are exposed to the Internet and which remain private. Security Groups and networks access control lists (ACLs) allow users to control inbound and outbound network access to and from the VMs. Users can connect their existing IT infrastructure to resources in the Azure subscription using industry-standard encrypted IPsec VPN connections.

What compliance levels are in place?

The same compliance levels that exist for all Azure-deployed software are in place for Vantage on Azure (DIY). Teradata refers users to Azure for those specifics. Ultimately, users are responsible for ensuring that they meet whatever requirements are applicable to their industry, operating environment, and end-user expectations.

Will the same monitoring tool be able to monitor this and other Teradata systems?

Yes, Teradata Viewpoint may be used to monitor multiple instances of Teradata regardless of deployment option. Be sure to choose the multi-instance version of Viewpoint rather than a single instance version to take advantage of this capability.

Subscribing

What is Azure Marketplace?

Azure Marketplace is an online applications and services marketplace that enables independent software vendors (ISVs) such as Teradata to offer their solutions to Azure customers around the world. The Azure Marketplace combines Microsoft Azure partner ecosystems into a single, unified platform to better serve customers and partners, making it easier to search, purchase, and deploy a wide range of applications and services in just a few clicks.

What is the difference between "price," "software price," and "total price" in the cost structure for Virtual Machine offers in the Azure Marketplace?

"Price" refers to the cost of the Azure Virtual Machine to run the software. "Software price" refers to the cost of Teradata software running on an Azure Virtual Machine. "Total price" refers to the combined total cost of the Azure Virtual Machine and Teradata software running on an Azure Virtual Machine.

Can I apply Azure subscription credits or monetary commitment funds on my account towards Azure products and services to run Azure Marketplace offers?

Yes. Azure subscription credits or monetary commitment funds on an account can be used toward Azure products and services to run Azure Marketplace offers. For example, use Azure monetary commitment funds toward the "price" component of a Virtual Machine offer in the Azure Marketplace. However, neither Azure subscription credits nor monetary commitment funds can be applied towards Teradata software ("software price") running on an Azure Virtual Machine. Please see the Microsoft Azure FAQ for more details.

How do I pay for Azure Marketplace subscriptions?

Azure Marketplace subscriptions will inherit the same payment method as a user’s Azure subscription and will be billed separately from Azure usage. Please see the Microsoft Azure FAQ for more details.

What is Teradata ecosystem software and why might I want to include it in my database subscription?

Teradata ecosystem software is comprehensive with extraordinarily powerful capabilities to Ingest, Access, Manage, and Deploy analytical ecosystems, such as:

  • Teradata Data Lab
  • Teradata Data Mover
  • Teradata QueryGrid (with Connectors)
  • Teradata Viewpoint (Multiple Systems)

Additional information about this flexible, affordable solution for the Enterprise, Advanced, and Base tiers is available at www.teradata.com/Products/Ecosystem-Management/IntelliSphere.

What happens to Vantage on Azure (DIY) subscriptions when Teradata updates its products?

When Teradata publishes a new version of its software to which a user is subscribed, the user will be sent a notification email from Azure Marketplace that contains information about the latest version provided by Teradata.

What partner software is available?

Numerous options exist to provision and deploy alliance partner software in combination with the Teradata solutions on Azure. Many Teradata partners offer software on Azure, making it easy for both Teradata and alliance partner software to be deployed in the same environments. Other options include on-premises partner software connected to Vantage on Azure (DIY), as well as cloud-to-cloud connectivity between partner cloud environments and Vantage on Azure (DIY). When planning to deploy Vantage in conjunction with partner software on Azure, first find the Teradata alliance partner in the Teradata partner directory and check compatibility with Teradata Vantage.

Deployment

Where is Vantage on Azure (DIY) available?

Vantage on Azure (DIY) is Generally Available in nearly every public Azure region worldwide except in China. 

How do I subscribe to and deploy a product from the Azure Marketplace?

Azure Marketplace offers are available at https://azuremarketplace.microsoft.com/en-us/marketplace/ or in the Microsoft Azure classic portal. Once logged into the management portal, users can quickly configure, deploy and manage the product like Azure cloud services.

Can I choose which Microsoft Azure region(s) my Marketplace purchase will be deployed in?

Yes, users have the option of deploying to any Azure data center region that Teradata has enabled. Customers can select data center locations closest to their services to optimize performance and manage budget.

Are there automated deployment options via Azure Solution Templates?

Yes. Teradata has harnessed Azure Solution Templates and Azure Resource Manager templates to help streamline the provisioning process for bringing up the numerous virtual machines (VMs) involved in a Teradata ecosystem.

Backup and Restore

What is automatic node failure recovery?

Vantage on Azure (DIY) includes automatic node failure recovery capabilities. The recovery capability applies to virtual machines instances using attached storage. Node failures may be related to hardware, software, or the operating system. When a node fails, Node Failure Recovery:

  • Automatically spins up a hot standby node instance
  • Detaches the attached storage of the failed node
  • Configures a new instance
  • Reattaches the attached storage to the new instance
  • Reinstates the configuration

The replacement node is based off an image recorded when the system is first launched, or an updated image if the proper tools are run after a software upgrade. The replacement node has the same secondary IP, elastic IP, and identifiers as the replaced node. By default, the downed node continues running and can be used for diagnostic purposes.

May I backup and restore to/from Blob Storage?

Yes. In addition to using attached storage, users may directly backup and restore to and from Blob Storage. Using Teradata Data Stream Controller, this capability applies whether the source is a cloud or on-premises Teradata system and whether the restore target is a cloud or on-premises Teradata system.

The benefit of using low-cost Blob Storage is that customers pay only for what they use and storage scales automatically. It is easy to create and manage jobs in Viewpoint for backup and restore at the database or object level, and incremental backup means that only changed blocks are streamed from the database. Multiple parallel data streams between each Teradata node and Blob Storage minimizes backup and restore windows.

Documentation

Where is documentation for how to launch, provision, and use Vantage on Azure (DIY)?

Support

What support is included with my Vantage on Azure (DIY) subscription?

Teradata Premier Cloud Support, bundled with your paid software subscription, helps you react quickly and effectively to events that put your analytics at risk. Backed by our extensive network of remote service representatives, we provide comprehensive problem resolution when it counts.

Teradata Premier Cloud Support provides:

  • 24x7 Resolution: Around-the-clock incident creation through Teradata Access
  • Adaptive Response: Hours of coverage and response times by customer-defined severity levels
  • Support Forum: Access to helpful resources for Vantage on Azure (DIY) and the Teradata Support Knowledge Base
  • Customized Add-ons: Additional Teradata Services to help you manage your environment may be purchased separately

Registration to a Teradata Access account is required to:

  • Request support from Teradata regarding an incident
  • Download software releases
  • Access educational materials

By default, Premier Cloud Support is provided in English. In order to get local language support, a customer must first have a subscription to one of Teradata's three success tier services. Learn more here.

Note: Every Vantage for Azure (DIY) customer must register their Azure account for a Teradata Access account.

How do I register for support?

If you’ve not yet registered for Teradata Access for your do-it-yourself subscription, please do so now at this Support Registration page.

Registration for Teradata Premier Cloud Support for do-it-yourself subscriptions on Azure requires a public cloud site ID. If you already have a public cloud site ID and Teradata Access account for Azure, just log in to Teradata Access, or track down your Azure Subscription ID

Note: If you have a Teradata Access account for a site other than Teradata Vantage on Azure (DIY), you'll need to register your Azure account for Teradata with your existing Teradata Support login (email). After that you can link the accounts together. 

After I've registered for support, how do I get support?

Teradata Access is the service portal for Vantage on Azure (DIY).

Included with the paid Vantage on Azure (DIY) subscription is Teradata Premier Cloud Support, which provides 24x7 incident creation for problem resolutions, coverage and response times by customer-defined severity levels, and entitlement to software updates.

Premier Cloud Support provides users access to Teradata Customer Service’s 24x7 Service Portal to engage in community forums for sharing ideas and discovering solutions, searching knowledge articles for relevant product and service information, downloading software updates, and accessing the Teradata Support Team for problem resolution.

By default, Premier Cloud Support is provided in English. In order to get local language support, a customer must first have a subscription to one of Teradata's three success tier services. Learn more here.

Note: Every Vantage on Azure (DIY) customer must register their Azure account for a Teradata Support account.

When is support available?

The Teradata Cloud Service Portal is available 7 x 24 x 365 for the submission of incidents, changes, and requests for information.

Business Day: Monday-Friday 9:00 AM EST-8:00 PM EST.

Next Business Day: Example: If a S2 or S3 incident is opened in the Teradata Cloud Service Portal after 8:00 PM EST on Friday, Teradata Staff will respond to this incident on Monday at 9:00 AM EST.

For general Azure Marketplace issues, please contact Microsoft Azure Support directly.

What are restricted support requirements?

The 24x7 support available via Teradata Premier Cloud Support is provided through a highly trained group of Teradata experts across the globe. If a customer’s site has certain restrictions, Teradata Premier Cloud Support response service level agreements (SLAs) may not be applicable. Examples of support restrictions include policies such as, "Only US citizens on US soil can provide support to us,” or "Remote access to Teradata nodes for troubleshooting is not allowed.”

In these cases where restricted support is required, additional approvals will be required before Teradata can provide the level of support that meets restricted requirements and the support SLAs that such customers are looking for. For more information about restricted support, please email restricted.sites@teradata.com.

Merging legacy infrastructure and existing on-premises data resources.

Glossary

AZ
Availability Zone


SLA
Service-Level Agreement

CDS
Customer Data Space


VM
Virtual Machine

EA
Enterprise Agreement


VNet
Virtual Network

Customers

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