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Premier Cloud Support

Learn more about Teradata Aster Analytics on Amazon Web Services (AWS): Overview, Get Started, AWS Support, Services for AWS, Resources and Contact Us.

Support for Aster Analytics on AWS

Teradata Premier Cloud Support is bundled with your paid AWS subscription; it helps you react quickly and effectively to events that could put your data warehouse at risk. Backed by our extensive network of remote service representatives – professionals steeped in years of experience with Teradata Aster Analytic technologies and data science– we provide comprehensive problem resolution when it counts. Support for Aster Express on AWS is provided through the Aster Community forum monitored by Teradata data scientist and product experts.

Teradata Premier Cloud Support provides:

Note: Teradata Premier Cloud Support is accessed via Teradata Support. Every Aster Analytics on AWS customer must register their AWS account for a Teradata Support account, even if you already have access to Teradata Support for other Teradata products.


Register Now for Access to Teradata Support

Access to Teradata Support requires that you have a SiteID and a Teradata Support account. What is a SiteID?

If you already have a SiteID and Teradata Support account for Teradata Database on AWS, then login to Teradata Support.  

Note: If you have an existing Teradata Support account for a site other that Aster Analytics on AWS, you will need to register your Aster on AWS account with your existing Teradata Support logon (email), which will then then allow you to link the accounts together.

How to find your AWS Account ID?

Have a question? Ask the Aster Analytics on AWS Forum.

*required field
Create your own Site ID by entering 5 to 9 alphanumeric characters which will follow the preset letters "AMZAST". Special characters and spaces are not allowed. There is no difference between uppercase and lowercase letters. Example: Bank of Smith might choose the following Site ID: "AMZASTBoSProd2".
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Premier Cloud Support

Hours of Coverage and Response Times

Software Hours of Coverage (Sev 1) = 24 x 7
Software Hours of Coverage (Sev 2, 3, 4) = 9x5
Remote Response Time (Sev 1, 2) = 2 Hours
Remote Response Time (Sev 3, 4) = Next Business Day

What To Do If You Are Experiencing A Problem

Step 1: Verify status of hardware via the Amazon Health Dashboard for your location/server.

Step 2: Visit our Aster Analytics on AWS Forum to see if your issue and its resolution are already identified.

Step 3: If not, log in to Teradata Support and search the Knowledge Repositories to see if your issue and its resolution are already identified.

Step 4: If not, submit a ticket for problem resolution within Teradata Support.

For more information about Teradata Premier Cloud Support, please visit this page.