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Enhancement Request Process
The following describes the process for handling users' Enhancement Requests (ERs). This process is supported by the PARTNERS Product Advisory Council (PAC) and NCR.
  • ERs are submitted to the PAC using the form below. When the PAC receives an ER, the ER will be assigned a
         temporary number and a copy will be sent to NCR (with author's identity removed). An acknowledgment will be
         communicated to the author.
  • On a monthly basis, the PAC, in discussion with NCR, will formally accept ERs. Things they will take into
         consideration are:
  • Duplication with existing ERs
  • Clarity
  • Feasibility
    • Normally, they will either be given an official number/category or be placed in their final disposition. Alternatively, the author will be contacted directly to ask for specific clarification or to accept a specific amendment. In any case, the author will be made aware of the status.

    The PAC will advise on the customer value of ERs (high, medium, low).

    NCR will advise on the cost of implementing ERs (high, medium, low).

    At the author's request, an ER immediately moved to final disposition will be given an official number and category.

    At least twice per year, the PAC and NCR will assess and discuss the status of each ER that has an official number. NCR will advise the PAC on progress in the incorporation of each ER into the release schedules of products and services. As part of this assessment, those not moved to final disposition will be given a value rating and/or prioritized by the PAC. The authors of those moved to final disposition will be notified.



    Submit an Enhancement Request
    Fill in the fields below to submit an Enhancement Request and present an issue to the PAC.

    * Indicates Required Field

    Contact Information
    Requester Type:*

    First Name:*

    Last Name:*

    Company:*

    Telephone Number:*

    Email Address:*



    ER Subject (Short Description):*

    Enhancement Description:*

    Benefit of Requested Enhancement:*



       

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