Teradata

The Service Focus Team is a committee of the Partners User Group, which works closely with Teradata on issues related to support services and other areas that fall beyond the scope of product enhancements. Members represent the concerns of Teradata customers by serving as a catalyst for service improvements, providing ongoing feedback to Teradata and the Partners Steering Committee.

The attached survey is designed to give the Service Focus Team input on what issues the Teradata Data Warehouse customers feel are important and should be addressed throughout the next year. Your answers will provide both the Service Focus Team and Teradata with valuable input as we strive to improve service for all. Thank you for taking the time to fill out the survey.

Name
Company
Address
Job Function
Telephone
Email

Customer contact information is optional. Customer information will not be forwarded to Teradata, but may be used by the SFT if further detail/clarification is necessary. Email address will be used by the SFT only, for contact on questions or comments that require follow up.

Please indicate the Teradata Enterprise System Support Service Agreements applicable to your organization.
Standard
Enhanced
Business Critical
Don't Know
Other
If Other:

How long has your company used Teradata?
0 to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years to less than 10 years
10 years or more

How long have you used Teradata at your company?
0 to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years to less than 10 years
10 years or more

Question	Completely Dissatisfied		Satisfied		Completely Satisfied	Don't Know
1. Overall, how satisfied are you with the support services you receive for your Teradata System?	1	2	3	4	5
Comments:
2. How satisfied are you with the Teradata product information, product updates and release schedules?	1	2	3	4	5
Comments:
3. How satisfied are you with the information provided by the on-line support tool, Teradata@YS?	1	2	3	4	5
Comments:
4. How satisfied are you with Teradata's system documentation content?	1	2	3	4	5
Comments:
5. How satisfied are you with Teradata's local support?	1	2	3	4	5
Comments:
6. How satisfied are you with Teradata's remote support (Teradata Customer Support Engineering/TCSE)?	1	2	3	4	5
Comments:
7. How satisfied are you with Teradata's Customer Education Services (registration facilities, instructor catalog, training materials, scheduling)?	1	2	3	4	5
Comments:
8. How satisfied are you with Teradata's Service Solutions (Sales) Specialist/Consultant for your account?	1	2	3	4	5
Comments:
	All in Hardcopy		Some in Hardcopy		No Hardcopy	N/A
9. How do you prefer to receive your Teradata documentation assuming you receive a CD of all manuals?	1	2	3	4	5
Comments:

What do you consider the three most important categories?
1.

2.

3.

Please comment on your Teradata services that are:

Outstanding:

Deficient:

Do you have suggestions on Teradata Service improvements that the Service Focus Team can address on your behalf (e.g. Service contract offerings, enhancements to Teradata@YS, or incident management)?

Thank you for your participation! We appreciate your time and value your input.

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