 |
Service Focus Team
The Service Focus Team is a committee of the Partners User Group that works closely with Teradata on issues related to support services and other areas that fall beyond the scope of product enhancements. Members represent the concerns of Teradata customers by serving as catalysts for service improvements, providing ongoing feedback to Teradata and the Partners Steering Committee.
2008 Service Focus Team
To submit or review a Service Focus Statement or to learn more about the Service Focus Team, click on one of the following links:
Service Focus Statement Form
Bylaws of Partners User Group Service Focus Team
Articles
Service Focus Team Survey
Service Focus Statement
Teradata customers can request additional support by submitting a Service Focus Statement. The Service Focus Team either approves or rejects the submitted statement, based on whether or not the Service Focus Team can help the customer. If the Service Focus Team accepts a Service Focus Statement, the team works with the customer to resolve the critical issues.
Charter
To serve as a conduit to Teradata regarding service-related issues for Teradata customers by seeking objective solutions to their concerns.
Scope
The scope of the SFT's responsibilities are service-related areas that include, but may not be limited to, the following: Local/Remote Support, Hardware/Software Quality, Professional Services, Product Management, Sales Support, Customer Training, Documentation, Product Ordering, and other areas deemed appropriate by the Partners Steering Committee.
Responsibilities
Identify service issues or gaps in processes that affect customer services and support
Distinguish between issues that are global in nature and those specific to an account or region
Escalate customer-specific problems and issues when appropriate
Represent the concerns of Teradata data warehousing customers
Teradata Magazine Article
Tech2Tech > Ask the Experts
"You are not alone"
The Teradata Service Focus Team is at your side.
Contact
Shelley Perrior
Email: shelley.perrior@hbc.com
Kiki Sanchez
Email: ksanch@coair.com
Jean Cline
Email: jean.cline@teradata.com
Service Focus Team Members
 |
Shelley Perrior, SFT Chairperson
Supervisor Database Team
Hudson's Bay Company
|
Shelley Perrior has over twenty years of experience in a broad spectrum of financial, retail, and insurance fields, including sixteen years as a DBA with DB2, Oracle and Teradata. She is currently the supervisor of the database admin group at Hudson's Bay Company and the lead for the Teradata Database. Shelley has worked with Teradata since 1998 and is a certified Teradata Master. Shelley has been involved in the implementation on Teradata of the real time Fraud Control application and the new Enterprise Data Warehouse at Hudson's Bay.
 |
Kiki Sanchez, SFT Vice-Chairperson
Data Warehouse Group
Continental Airlines
|
Kiki Sanchez has been working with Teradata since 1998. During that time, he has been instrumental in the development and growth of the award-winning Enterprise Data Warehouse (EDW) at Continental Airlines. Continental's EDW supports strategic and tactical queries as well as various real-time loads/ADW applications. His responsibilities include performance and space management, security, Metadata website, and Backup/Recovery. He is a Teradata Certified Master in V2R5 and joined the Service Focus Team in 2004.
 |
Mark L. Andrews
System Specialist, EDW
Macy's Inc
|
Mark Andrews has been a Teradata DBA and System Administrator since 1992. He has worked at several large customer sites in the Atlanta area, and on numerous data warehouses from DBC 1012's to current configurations. He is currently the Teradata Systems Administrator for Macy's Enterprise Data Warehouse. Mark was a founding member of the Service Focus Team in the early 90's, and has served as Vice Chairman and Chairman of this committee. Mark is also a Teradata Certified Master.
Back to Top
 |
Heidi Beaber
Teradata Infastructure Support Supervisor
Ford Motor Company
|
As supervisor of Ford Motor Company's Teradata Infrastructure, Heidi is responsible for 7x24 Operations Support. Their objective is 99.99% availability for thirty applications on twenty-eight nodes. Applications supported include financial, marketing and manufacturing. Responsibilities cover every aspect of the infrastructure including DBMS upgrades, hardware consolidations, patch upgrades, disaster recovery, interfacing with MVS software, network teams and application development teams. They facilitate weekly Teradata Consumption Review Board meetings that review system performance. Reports contain information at a system level (tactical and strategic canary query performance and CPU, Disk I/O, disk usage capacity trends) and at an application level (TDQM restriction violations, CPU usage and Disk I/O).
 |
David Belcher
Team Leader, Teradata DBAs
British Airways
|
David Belcher joined BA in 1989 as a PL/1 programmer working with IMS and DB2. In 1992, he joined the central DBA team and worked on IMS and DB2 before being trained in Teradata in 1994 and Oracle in 1999. He has spent the last six years as the main Teradata DBA and is involved with Teradata upgrade projects, security design, change management, and performance work, as well as being the main technical liaison with Teradata.
 |
Arthur J. Brown
Lead Warehouse Architect
Verizon Wireless
|
Art Brown is currently a Lead Warehouse Architect at Verizon Wireless and has primary responsibilities in the area of warehouse design, ETL development, performance tuning and workload management. He has over 22 years IT experience most of which has been in the Telecom industry. His Teradata experience dates back to 1993 on the DBC 1012 and extends to current systems and software releases. Art's past data warehousing experience includes the roles of ETL Developer, data modeler, and Teradata DBA. Art joined the Service Focus Team in 2008 and is also a Certified Teradata Master.
 |
Andy Hughes
UNIX Administration
HCA Information Technology & Services
|
Andy Hughes has been with HCA since 1999 working as a Teradata DBA and then as a Systems Administrator for the Enterprise Data Warehouse. He has been in Information Technology more than thirty years as an application developer, DBA and a System Administrator. He has been working with Teradata since 1996 and has been a team member on a successful Teradata Enterprise Data Warehouse system implementation in two different companies.
 |
Keith Jones
Systems Architect/DBA
Wells Fargo Bank Internet Services Group
|
Keith Jones is a System Architect and Teradata DBA with Wells Fargo Internet Services Group based in San Francisco, California. He has over twenty-five years experience in high tech, but once he found Teradata in 1997 he's never wanted to work with any other DBMS. Keith was one of the very first Teradata Masters and has been involved in one way or another with the data warehouses of various companies, most notably Continental Airlines, Travelocity, Southwest Airlines, E*Trade, Bank of America and now Wells Fargo Internet Services Group.
 |
Sarang Kirpekar
Manager, IMD Operation
eBay, Inc
|
Sarang Kirpekar has fourteen years of experience in the industry with last five years on Teradata and the remainder on different database platforms. During this time he has developed applications, performed DBA work with Teradata, and was part of the initial migration from Oracle to Teradata at eBay. He manages the eBay Data Warehouse and has completed work in the area of workload management by working extensively with tools such as Priority Scheduler and TDWM. He is also a Certified Teradata Master.
Back to Top
 |
Thomas Leichtweiss
Manager, Business Intelligence
Vodafone Group Services GmbH
|
Thomas Leichtweiss is leading the Business Intelligence team at Vodafone's European IT Operations. His team is responsible for the operation of Vodafone's Teradata database systems in northern Europe. He joined Vodafone D2 (at that time Mannesmann Mobilfunk) in 1994 and has been working with Teradata since 1995, when Vodafone D2 started its first data warehouse project. Thomas is a member of the Teradata Partners Service Focus Team since 1997.
Back to Top
 |
Kyle Prescott
DBA Manager
Unum
|
Kyle Prescott currently serves as a Database Administrator in Unum's Data Strategies organization. Kyle has in excess of fifteen years of experience in IT and has been working with Teradata systems since joining Unum in 1999. His primary responsibilities include capacity planning, performance monitoring/tuning, database/system administration, and integration of Unum's Enterprise Data Warehouse. Prior to joining Unum, Kyle was responsible for development and management for other large relational databases as an Advanced Systems Engineer at Electronic Data Systems in Plano, Texas. Kyle joined the Service Focus Team in 2000 and is a Teradata Certified Master.
 |
Steve Savoye
Senior Database Administrator
Blue Cross Blue Shield of North Carolina
|
Steve Savoye currently serves as a Database Administrator in Blue Cross Blue Shield of North Carolina's Database Administration group. Steve has over fifteen years of experience in IT and has been working with Teradata systems since their Oracle to Teradata migration in 2002. His primary responsibilities include performance monitoring and tuning, database administration, capacity planning, and project integration for their Corporate Data Warehouse. Prior to joining BCBSNC, Steve assumed several roles in programming, management, and Database Administration at AT&T in New Jersey. Steve joined the Service Focus Team in 2005 and is a Teradata Certified Master.
 |
Mike Simek
Team Lead
AT&T
|
Mike Simek has over twelve years experience in IT ranging from Midrange to Mainframe. He has been working on Teradata Systems for the past seven years and is the Operations Platform Specialist for AT&T. Responsibilities include OS administration, capacity planning, project management, systems integration, problem management, third-party software support, and performance improvement recommendations. Mike oversees nine Teradata instances ranging from a 2 node system to a large 314 node co-existence system which includes a backup solution consisting of seventy-five media servers. Recently, the scope of Mike's responsibilities has intensified on Data Center consolidation and Teradata platform consolidation.
 |
Bruce Watterson
Senior Technical Manager
Bank of America
|
Bruce Watterson has over twelve years experience supporting large Teradata systems and currently is the Senior Technical Manager - Systems Engineer - Architecture & Analysis for the Bank of America. Bruce has supported Teradata systems ranging from a 2 amp 3600 to a 312 co-existence node system at a large telecommunications company. He is responsible for database and OS administration, capacity planning, systems integration, problem management, and performance management. Bruce became a member of the Service Focus Team in September of 1996 and has served as Chairman of this committee.
 |
Ren Jye Yu
Database Administrator
Dell Corporation
|
Ren Jye has been with Dell for the past five years. During the first half of his career, he was a developer for Dell's Data Warehouse. He is currently a Teradata Database Administrator. His primary responsibilities include, but are not limited to, capacity planning, system performance management, SQL tuning, and project consultation. On the side, Ren Jye focuses on security management and exploring the many facets of Teradata's new features.
Back to Top
 |
Jerry Blevins
Director, Americas Regional Support Center
Teradata Customer Services
|
Jerry Blevins has over twenty-five years of IT service & support management experience with Teradata and was named the Director of the Teradata Americas Regional Support Center in March, 2006. He has performed a variety of roles including management of Software Services Centers, Global Support Centers, Worldwide Remote Services, Customer Care Centers, Six Sigma Services, and Business Management Services. His current responsibilities include the Teradata Americas Care Center, Regional Technical Specialists, Installation and Upgrade Management, and the Incident Management Specialists. Blevins has a Bachelors of Business Administration and recently became a member of the Service Focus Team in August, 2006.
 |
Jean Cline
Program Manager
Teradata Customer Services
|
Jean Cline has more than fifteen years of management experience in the online information publishing industry. Since joining Teradata, she has led several Teradata Quality and Customer Services initiatives. Most recently, she led the Teradata Global Support Center SCP (Support Center Practices) Certification efforts. Cline has a bachelor of science degree in business administration and a master of science degree in education.
 |
Tim Glaze
Chief of Staff
Teradata Global Support Center
|
Tim Glaze is a member of the Teradata Global Support Center leadership team who is focused on initiatives for continuous improvement of product and service delivery process. With over twenty years experience with Relational Database products, he has a background in development, customer service, and manufacturing. He was Director of Engineering for ShareBase (formerly Britton-Lee) that was acquired by Teradata in 1988. For ten years he held several management positions with Teradata customer support and services planning. Tim left Teradata to fulfill a startup dream in 1999. Therafter, he was recruited by HP Nonstop (formerly Tandem) to manage their sustaining engineering group. In June of 2006 he returned to Teradata.
Back to Top
 |
Tony Nevarez
Senior Program Manager
Teradata Service Product Management
|
Tony Nevarez is the Senior Program Manager responsible for all serviceability aspects of all current and future Teradata HW and SW products. Nevarez has been in this role since July 2001, and has been with Teradata for nineteen years. During this time, his focus has been on product realization and development, where he has had various roles in development, performance assurance, and technical sales support. Nevarez has project-, product-, and program-managed several global programs from concept through discontinuation.
 |
Hatsue Ogo
Technical Crisis Manager
Teradata Global Support Center
|
Hatsue Ogo is a Technical Crisis Manager in Teradata Global Support Center responsible for all critical issues. She has fifteen years experience with Teradata, originally started in NCR Japan by covering over all database issues, moved to NCR in San Diego in 2001 mainly to focus on the DBS area, then started sustaining works in Engineering.
Back to Top
|
 |
