ARTICLE I. CHARTER; OBJECTIVES; SCOPE; RESPONSIBILITIES

Section 1.     Charter
The Service Focus Team (SFT) is an organization established by the Steering Committee of the Partners Users Group to serve as a conduit to Teradata regarding service-related issues for Teradata customers by seeking objective solutions to their concerns.

Section 2.     Objectives
The objectives of the SFT are three-fold:
a) To influence Teradata future service directions for the benefit of its customers,
b) To work with Teradata to get specific details about customer issues or concerns,
c) To encourage active feedback from Teradata customers related to service issues and
     opportunities for improvement.

Section 3.     Scope
The scope of the SFT's responsibilities are service-related areas that include, but may not be limited to, the following: Local/Remote Support, Hardware/Software Quality, Professional Services, Product Management, Sales Support, Customer Training, Documentation, Product Ordering, and other areas deemed appropriate by the Partners Steering Committee.

Section 4.     Responsibilities
The responsibilities of the SFT are as follows:
a) Identify service issues or process issues that affect customer service and support,
b) Distinguish between issues that are global in nature and those specific to an account or region,
c) Escalate customer-specific service issues when appropriate,
d) Represent the concerns of Teradata data warehousing customers.

ARTICLE II. MEMBERSHIP

Section 1.     Eligibility
Customer members of the SFT shall hold Partners Users Group membership and represent corporations, companies, institutions or the like which are Teradata data warehousing product users. Third-party product vendors, data warehousing product vendors, and data warehousing service providers in competition with Teradata are not eligible for membership.

Section 2.     Maximum Limit and Composition
The SFT consists of no more than fifteen (15) international customer members, preferably from a cross-section of the data warehousing industry with job positions familiar with Teradata service delivery (e.g. DBA, System Administration, Technical Support, etc.).

Section 3.     Right of Members
The right of a member to vote or to attend SFT meetings/calls ceases when membership is terminated by either the individual or his/her represented company. Membership is not transferable, unless approved by the represented company and the majority vote of the entire membership.

Section 4.     Right of Represented Company
A corporation, company, institution may have one (1) voting representative member on the SFT. However, a represented company may name an additional individual to participate in meetings/calls as a non-voting observer either regularly or from time to time. All costs associated with any observer's participation shall be the responsibility of the represented company.

Section 5.     Voting
At every meeting of the members, each customer member shall be entitled to one (1) vote in person or by proxy on all matters and elections. All elections and questions shall be decided by majority vote of the members present or by proxy, unless specifically excepted elsewhere in these Bylaws. Observers and Teradata employees are not entitled to vote.

Section 6.     Resignation and Replacement
Any member may resign at any time by giving notification of such resignation to one of the officers. The represented company may name a replacement representative, if desired and approved by the majority vote of the entire membership.

Section 7.     Good Standing and Expected Participation
Each customer member shall participate in no less than seventy-five percent (75%) of monthly conference calls and attend at least one (1) face-to-face meeting per year to remain in Good Standing. From time to time members are also expected to participate on occasional projects/subcommittees or to perform certain other responsibilities.

Section 8.     Removal
A member not in Good Standing may be removed by majority vote of the entire membership. A member in Good Standing may be removed if such removal is judged to be in the best interest of the SFT by a two-thirds (2/3) majority vote of the entire membership. The removed member shall be notified in writing of such removal by an officer within thirty (30) days.

Section 9.     Non-Disclosure Agreement
Each member and any regular non-voting observer shall submit a completed Non-Disclosure Agreement form every three (3) years to the Executive Liaison.

Section 10.     Quorum
At any meeting of the members the presence of fifty percent (50%) of the votes entitled to be cast on a matter must be represented in person or by proxy to constitute a quorum on that matter. Unless fifty percent (50%) or more of the voting power of the members is present/proxy, the only matters that may be voted upon are those matters described in the meeting notice. If a quorum is present, the affirmative vote of a majority of the votes represented and voting is the act of the members. A meeting may be adjourned at any time by the vote of the majority of members present in person or by proxy, without notice other than by announcement at the meeting.

Section 11.     Addition of New Members
Partners Users Group members interested in joining the SFT may submit a completed application located on the Partners Users Group website and/or contact one of the SFT officers. After consideration of the SFT composition and maximum limit, a majority vote of the members will commission the Chairperson and Executive Liaison to interview the prospective member, at which time expectations will be discussed and an invitation offered the individual to observe the next SFT meeting. Following this observation, a majority vote of the members will install the interested individual as a member of the SFT.

ARTICLE III. ORGANIZATION

Section 1.     Officers
The officers of the SFT consist of a Chairperson and Vice-Chairperson, which are customer members elected by the members, and an Executive Liaison, which is a member of the Teradata Cross-Functional Team (CFT) and appointed by Teradata.

Section 2.     Election and Term of Office
The Chairperson and Vice-Chairperson shall be elected annually at the spring face-to-face meeting (or as soon afterward as convenient) for one (1) year terms by majority vote of the entire membership. They may serve a maximum of two (2) successive terms in their respective positions and shall hold the office until a successor has been duly elected or until the officer's removal, resignation, or death.

Section 3.     Removal
Any officer may be removed by a two-thirds (2/3) majority vote of the entire membership at any regular or special meeting called for that purpose.

Section 4.     Resignation
Any officer may resign at any time by giving written notice of resignation to any other officer, effective immediately or at any specified later time.

Section 5.     Vacancies
A vacancy in either Chairperson or Vice-Chairperson position for whatever reason shall be filled as soon as convenient through the election of a new officer by the majority vote of the entire membership.

Section 6.     Teradata Cross-Functional Team (CFT)
Teradata will assign key employees from various organizations to participate with the SFT on a regular (or from time to time, temporary) basis for the purpose of assisting and expediting SFT efforts. The sponsorship of the CFT will be jointly shared between the Teradata Customer Services and Teradata Customer Support Engineering organizations, but its makeup will include employees from a variety of Teradata organizations as needed. These CFT members do not have voting privileges and are not considered when determining the SFT maximum member limit, but they serve as vital partnering enablers in the objectives of the SFT.

Section 7.     Chairperson
The Chairperson shall be the principal officer and shall in general guide the business and affairs of the SFT. The Chairperson shall, when present, preside at all meetings, function as primary contact with the Partners Steering Committee, work closely with the Executive Liaison on all matters (e.g. contacting prospective new members, agenda preparation, etc.), and in general perform other duties incident to the office of Chairperson.

Section 8.     Vice-Chairperson
In the absence of the Chairperson, the Vice-Chairperson shall perform the duties of the Chairperson. The Vice-Chairperson shall also perform such duties as from time to time may be assigned to him/her by the Chairperson or by majority vote of the members.

Section 9.     Executive Liaison
The Executive Liaison shall:
a) Serve as primary liaison/facilitator between the members and Teradata, especially in areas of
     promotion, advancement of SFT objectives, and establishment of cross-organizational
     contacts.
b) Record meeting minutes and distribute minutes and notices to the membership
c) Be custodian of all records
d) Arrange meeting and conference call facilities
e) Keep a register of contact information on all SFT/CFT members
f) Perform such other duties as from time to time may be agreed upon.

Section 10.     Subcommittees
From time to time temporary subcommittees may be established by the Chairperson consisting of a subset of one or more members headed by a champion for the purpose of accomplishing a particular function. These subcommittees are subordinate to the Chairperson and shall present their findings/recommendations/accomplishments to the entire membership before disbanding.

ARTICLE IV. OPERATIONS

Section 1.     Regular Monthly Meetings
Regularly scheduled meetings (conferences) are held monthly on a day and time decided upon by the members. These meetings shall be attended by both the customer SFT members and Teradata CFT members for the purpose of conducting SFT business. Notification of such meetings shall be provided to all SFT/CFT members via email no less than seven (7) days in advance.

Section 2.     Face-to-Face Meetings
Two (2) face-to-face meetings shall be held yearly (in the spring and fall) at a date, time, and location decided upon by the members. The fall meeting shall be held in conjunction with the Partners Users Group Conference. These meetings shall be attended by both the customer SFT members and Teradata CFT members. Notification of such meetings and an agenda shall be provided to all SFT/CFT members via email no less than twenty-one (21) days in advance.

Section 3.     Special Meetings
From time to time special meetings (conferences) may be scheduled for various purposes which may or may not involve the Teradata CFT or the entire membership. As much advance notice of such special meetings should be provided to all applicable members by way of email and/or telephone as is reasonable and possible. However, if the purpose of a special meeting concerns the election of officers or the removal of an officer or member, advance notice of the meeting and its purpose shall be provided to the entire membership no less than ten (10) days before the meeting.

Section 4.     Meeting Minutes
Minutes shall be recorded of all meetings and conference calls with the exclusion of subcommittee meetings.

Section 5.     Service Focus Statement
Teradata data warehouse service issues or opportunities for improvement brought to the attention of the SFT and judged by the members to be worthy of tracking shall be documented via a Service Focus Statement.

Section 6.     Record Retention
All records shall be maintained by the Executive Liaison and kept on file at a designated place for a minimum period of five (5) years. These records include Meeting Minutes, Service Focus Statements, Budgets, Bylaws, Non-Disclosure Agreement forms, SFT/CFT contact registers, official correspondences, and other outputs produced by the SFT (e.g. brochures, presentations, Web pages, etc.). A copy of the Bylaws shall be retained for the life of the SFT.

Section 7.     Budget
A yearly budget shall be drawn up each year by the officers and presented to the Partners Steering Committee for ratification.

Section 8.     Website
SFT Web page(s) shall be maintained under the Partners Users Group website and under the auspices of the Partners Steering Committee.

ARTICLE V. AMENDMENTS

These Bylaws may be altered, amended or repealed and new Bylaws may be adopted by a vote of two-thirds (2/3) of the entire membership at any regular or special meeting, provided, however, that:
a) Notice of any proposed amendment shall be mailed to each member not less than ten (10)
     days preceding the meeting of which such amendment will be submitted, and
b) Adopted amendment is subsequently ratified by the Partners Users Group Steering Committee.

ARTICLE VI. LIMITATIONS

Section 1.     Subordination
The SFT is subordinate to the Steering Committee of the Partners Users Group and relies on that body for Budget and Bylaws ratification.

Section 2.     Prohibited Activities
The SFT shall not conduct or carry on any activities unlawful or not permitted to be conducted or carried on by an organization exempt under Section 501 (c) (3) of the Internal Revenue Code and its regulations as they now exist or as they may hereafter be amended.