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ARCHIVE: Vol. 6, No. 4
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Viewpoints Table of Contents

Guest Column:
A journey of four steps

It takes a clear line of sight to achieve true customer focus.

by Ranjay Gulati, Kellogg School of Management, Northwestern University

The Chinese philosopher, Lao-tzu, is famously credited with saying that “a journey of a thousand miles begins with a single step.” While Lao-tzu was making an analogy about life—not thinking about commercial enterprises—the classic statement also applies to the journey all businesses must take to achieve customer focus. For without customers, businesses cease to exist. Read more>>
A journey of four steps

Industry Insights
It's time to get smart
An intelligent supply chain gives businesses a competitive edge.

Enterprise View
Face to face with MDM
Baseline Consulting’s partners discuss the impact of master data management and customer data integration on data warehousing.

Why Teradata
Getting on with it
Improving the data warehouse requires frequent action and the willingness to continuously learn from it.

The View From Here
Fly away from fads
Short-term thinking leads to long-term problems for your data.

White Papers
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