Teradata

Teradata mitigates the availability risk inherent in hardware and software updates with proven people, processes and tools. Teradata Customer Services will provide:

• Project manager to manage the end-to-end update process
• System profile with current site information data
• Identify specific target update requirements
• Detailed change control plan for all phases of the update
• Release documentation in electronic format describing update and new functionality
• Back-out plan as a contingency against failures
• Comprehensive test plan to identify known regressions

We help you move to the current version of our Teradata Database by analyzing query plans in an emulated environment and optimizing query run-time performance. We provide a unique combination of service, instruction and hands-on mentoring to help you:

• Preview the impact of system expansion or upgrade on queries without impacting your production system
• Understand how the optimizer will process your queries
• See the effect of an upgrade as well as process "what-if" scenarios and see the performance impact of changing these queries
• Spend less time regression testing and go into production faster with your new release of Teradata

Your Teradata Subscription Service covers currently licensed major and minor software releases for the Teradata platform that Teradata makes generally available upon release.

This secure business-to-business high-speed connection for remote support enables system availability by allowing Teradata to provide a rapid response and quick resolution to any incident. ServiceLink improves your availability with a safeguard that is available to all Enterprise System Support customers — at no extra cost. Benefits include:

• Resolving incidents eight to 10 times faster than a dial-up connection
• Multiple service personnel available to work on the same incident simultaneously
• Instant access to system faults and configuration information vital to optimum system performance
• Provides a gateway to all proactive support components
• Reduces downtime with high-speed remote software fixes and upgrades

With ServiceLink, Teradata support personnel are able to only view state and event data, not the customer or network data. Database access is controlled at each customer site, and ServiceLink protects your data from being accessed or modified as it crosses the network through industry-standard security transport protocols, including:

• Advanced Encryption Standard (AES-128 / AES-256) or Triple Data Encryption Standard (3DES)
• Secure Socket Layer (SSL) protocol internally at Teradata
• Secure Socket Shell (SSH) protocol may be used at the customer site, based on requirements
• Data authentication via either the SHA-1(Secure Hashing Algorithm) or MD5 (Message Digest algorithm 5)