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Availability Management Services

Teradata Availability Management Services offers you greater Teradata system productivity by mitigating the risk of downtime and extended outages. Keeping your systems up and running by supporting everyday upgrades, maintenance, cleanup and recovery is key to providing faster results and less downtime. Benefits include:

  • Improving system productivity and quality of support
  • Partnering to meet strategic and tactical availability needs
  • Recognizing all sources and impacts of availability risk
  • Applying a simple, holistic approach to risk mitigation
  • Facilitating communication between operations and management
  • Benchmarking using best-practice assessments
  • Establishing a clear improvement roadmap to meet evolving needs

    • "We have had a B2B VPN connection with Teradata Customer Services for a few years and the experience has been good. The data is secure between Teradata Global Support and our company, and the traffic is monitored by our Security Architecture as well as Teradata to ensure safety of the data and network."

    Kyle Prescott, Database Administrator, Unum Group, Teradata Magazine Online

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    Features and Benefits

    Teradata Availability Risk Management Assessment identifies risk events in these attribute categories:  

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    • Environment - Equipment layout and physical conditions within the data center that houses the infrastructure. This includes temperature, airflow, power conditioning and data center cleanliness.
    • Infrastructure - IT assets such as the production system, dual systems, BAR hardware and software, test and development systems, and disaster recovery system.
    • Technology - Release model and/or version of each individual system, including hardware and software versions, utilities, tools enabled and remote connectivity.
    • Support Level - Maintenance coverage hours, response times, proactive processes and tools used, and availability reporting and analysis.
    • Operations - Operational procedures and support personnel used in the daily administration and exception handling of the system and database.
    • Recoverability - Recovery Time Objective (RTO) and Recovery Point Objective (RPO) strategies and processes to regularly back up and archive data, and to restore data and functionality in cases of data loss or disaster.
    • Data Protection- Processes and features that minimize or eliminate data loss, performance impact due to failures, corruption and theft. This includes secure support, fallback, hot standby nodes and large cliques.

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    Minimize Risk, Maximize Availability

    So how can you shift your perspective to a progressive view of providing for availability needs on a continual basis? The answer is availability management—a proactive approach to availability that applies risk management concepts to minimize the chance of downtime and prolonged outages. 

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    Minimize Risk, Maximize Availability
     

    Business Needs

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    Discover how Teradata products and services can boost productivity and efficiency for your company across the enterprise:

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    Next Steps

    Transforming BI from Reactive to Proactive
    Jack Gustafson, Director of Data Warehousing at DIRECTV, shares best practices employed in transforming a culture of "after the fact reporting" to one of proactively integrating the most relevant and critical data, empowering business analysts to make accurate decisions faster.

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    Contact us for insight and answers to your questions.

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