Proactive Support of Your Warehouse
Smart companies have integrated a sound information technology strategy into the daily operations of their business. And even smarter companies have developed plans to minimize the effect of system downtime and its impact on revenue, productivity, and customer satisfaction. Choosing a partner to help resolve incidents quickly and anticipate issues before they become problems will be one of the most important decisions your business will make.
We Partner with You
Enterprise System Support (ESS) is Teradata Customer Services support offer for enterprise data warehousing. It is comprised of three service levels to meet the needs of our customers. ESS combines technical expertise and experience with ongoing support to be the most comprehensive, end-to-end solution available today.
Enhanced Service with Teradata® Customer Services reduces unplanned downtime by delivering proactive support combined with rapid response in the event of failure. We have a proven track record of successful installations in mission-critical environments and we offer the most experienced, highly trained team of professionals anywhere.
Proactive, Preventive, and Predictive Support
Teradata proactively monitors your system with Teradata Proactive Tools, expediting problem resolution by providing detailed configuration information, electronic notification of faults, and state of health reporting. These tools ensure increased availability by quickly identifying, diagnosing, and resolving problems – often before they affect your end users.
Software Patch Management
With our knowledge of Teradata systems, we review all patches and maintenance releases to provide recommendations based on your environment and get them to you when it's necessary.
Maintenance and Support Services
Service is truly one of the factors that sets Teradata apart. We offer a one-stop solution, meaning we address the total needs of your business and don't expect you to work within a multi-vendor environment. You prioritize each reported incident to determine which are most critical to your operations.
Customer Benefits that Set the Standard
Reductions in Costly Downtime
Through the delivery of proactive, predictive, and preventive support, we address issues before they become problems. Our expertise, tools, and processes help you manage the availability of your data warehouse.
Service Delivery that Addresses Your Specific Availability Requirements
Our clear understanding of your system, business, and availability requirements ensures quality support execution tailored to your specific environment.
More Time to Focus Your Resources on Your Business
By allowing Teradata to concentrate on the services we can best provide, you can focus your resources on the business objectives, customers, and market opportunities.
Today is the Day
Now is the time to take the step toward true, integrated support. At Teradata, we believe you've never seen your business like this before. For more detailed information about Enhanced Service, contact your Teradata sales representative.
