Teradata

Teradata® Availability Management Services is a framework for protecting Teradata systems from risk events that reduce or degrade availability. The main Support Level attribute is our Enterprise System Support (ESS) maintenance and support service. ESS combines technical expertise and a world class support organization to ensure you receive quality support delivered by experienced professionals.

Base support is considered the foundation of Teradata's support, providing flexible support coverage and response time options, as well as unlimited access to Teradata @ Your Service for managing incidents, downloading software, knowledge base searching, and more. Base support is reactive support; not designed to support systems with mission-critical needs.

It's a fact: the impact of system downtime on revenue, productivity, and customer satisfaction can be critical for businesses with an integrated information technology strategy. And to succeed in today's fast paced environment, you need to not only address problems when they arise, you need to anticipate issues before they become problems.

Utilizing Teradata Vital Infrastructure enables support representatives to quickly respond to incidents by being armed with the right information. Teradata Vital Infrastructure equips support representatives with detailed configuration information from your system, as well as provides electronic notification of faults.

Base Service, from Teradata Customer Services, is integrated hardware and software support delivered by seasoned professionals that are knowledgeable about Teradata environments. In the event of a system failure, we go to work – immediately – to achieve rapid restoration of your system to an operational level. Teradata Customer Services' extensive network of remote service representatives provides fast and comprehensive problem resolution – when it counts. Depending on the problem, we offer electronic downloads of software patches or can dispatch a service representative to deliver on-site support.

Through the unlimited use of the web and a single toll-free support number to the Teradata Service Center, you prioritize each reported incident to determine which are most critical to your operations.

Our highly interactive and easy to use online support site, Teradata @ Your Service, provides current software patch and maintenance release information for your review and download.

Teradata Customer Services, backed by technical expertise, proven processes, and insight into your enterprise is the only partner you need to keep your enterprise system always on, always performing.

Now is the time to take the step toward true, integrated support. For more detailed information about Base Service, please contact your Teradata representative.