Teradata

As you know, failure and warranty costs can dramatically reduce revenues – by increasing warranty reserves or through a lack of supplier recovery – and that those adverse effects can erode brand image and lose repeat business. You also recognize you must be able to do more than simply capture the true cost of failure across your organization; you need to identify the root cause of this cost to reduce or eliminate the damage.

That means you must be able to quickly and accurately pinpoint the contributors that can lead to lower bottom-line results, everything from warranty fraud to the inability to seek compensation for failure costs due to supplier error, inaccurate warranty accountability, and blanket recalls. But all too often, manufacturers must try to capture failure and cost-related information from disparate legacy systems that are scattered across service centers, call centers, inventory, quality, finance, and engineering departments.

That's where a Teradata®Warranty and Quality Analytics solution can help. Teradata Corporation can show you how to optimize the cost of quality by:

• Providing detailed and integrated product data (to required BOM levels) across all required business functions.
• Alerting you to early failure patterns and closing the loop through root cause failure analysis and product lifecycle management.
• Reducing failure costs, providing the proof for supplier recovery, shrinkage through fraudulent claims, and more accurate warranty reserve forecasting. 

Teradata Warranty and Quality Analytics lets you capture more information, in near-real-time, about the incurrence of failure costs across your supply network and warranty chain – from your supplier's supplier to the end customer. With it, you can gather all associated failure cost data from relevant business functions. And taking advantage of the unstructured text mining capabilities of our solution partner, Attensity,™ we can significantly refine the core data set available for analysis.

Teradata leverages your available cross functional data to provide a single view of your business that lets you identify failure from suppliers to end users. And through predictive modeling, we can help you either prevent the failure mode from reaching the field or allow for discreet recall management – negating the need for blanket product failure announcements.

Whenever a failure occurs in the field, the Teradata Warranty and Quality Analytics solution shortens the cycle times involved from detection to correction; pool/spares inventory logistics; and closed-loop action, back through the warranty and supply chains to, if necessary, development engineering. You can use this information as part of your Six Sigma continuous quality improvement program.

As any company grows, so does the number of service center failure reports, call center reports, and end-user complaints. In some industries, only about 20% of these are handled as automated structured data. An important Teradata solution component uses exhaustive text  mining translation which takes you far beyond traditional keyword/targeted search capabilities.

Because Teradata brings your ERP, CRM, engineering, manufacturing systems, and supplier information silos into a single integrated view, you get the best of many built-in benefits, strategic and tactical. And the Teradata Warranty and Quality Analytics solution supports warranty chain areas, including:

• Warranty registration
• Claims submission
• Claims processing and settlement
• Fraud detection
• Recall management
• Supplier recovery
• Extended warranty marketing
• Replacement parts logistics
• Inventory management 

A Teradata Warranty and Quality Analytics solution provides the opportunity to reduce failure costs and release cash and warranty reserves. It also helps you protect your brand image, while you increase earnings and market share. Plus, because you can leverage our best practices in warranty and quality analysis, you'll see cuts in process costs (such as RMA, rework, and service); renewed emphasis on supplier recovery; and the chance to create new warranty products or extend coverage. Some companies even reduce product development risk by integrating warranty and quality data into product design, SPC, and diagnostic software alerts.

Teradata's ability to provide you with a single view of your business rests on an Enterprise Data Warehouse (EDW) foundation and the Teradata Manufacturing Logical Data Model (MLDM). Consolidating information sources across your company to create an EDW – a complete, integrated view of your entire organization that gives everyone a consistent view of vital information – is the first step needed toward improved failure cost management. The EDW is a powerful decision support tool that lets you quickly analyze huge quantities of data to support tactical and strategic decision-making.

Teradata's approach gives you the flexibility to look at your business from different perspectives, helping to ensure that consistent, accurate data, detailed and summary, are available for analysis by people anywhere in your organization. In addition, an EDW solution from Teradata cuts data duplication and redundant support costs while it delivers a scalable resource that lets you keep pace with data volume and freshness, complex and mixed workloads, and a growing number of users.

As the foundation of an EDW, the Teradata MLDM helps you construct a powerful, flexible data resource. It diagrams the relationships of data extracted from disparate operational sources – in areas including purchasing, sales, marketing, customer service, accounting, and finance. It's a comprehensive, flexible blueprint for building your data warehouse. The Teradata MLDM provides the structure to address your most crucial business questions and defines how different types of data relate to one another. The result: solid support for business insight and intelligence that can help you grow your business.

Teradata has been leading the technological evolution of data warehousing and decision support for more than 25 years. We have a long, successful track record of helping organizations – in industries as diverse as retail, transportation, logistics and distribution, financial services, telecommunications, travel, government, and e-commerce – build better solutions that can help solve your organization's problems. Teradata has a built-in base of industry knowledge, global support services, and world-leading hardware technology – a combination of unmatched strengths.

Teradata backs this insight and innovation with experienced consultants and Support Service professionals in more than 100 countries, consultants who can help you define and develop tomorrow's supply chain today. We've already built and maintained more than 1,900 cost-effective data warehouses with the highest levels of scalability, speed, and availability.

To learn more about how a Teradata Warranty and Quality Analytics solution can help you identify and reduce the cost of failure, contact your Teradata representative.