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Facing the Challenges of Operational Business Intelligence

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Time: 13:30

In This Podcast

Internationally famous consultant and speaker on CRM and BI Claudia Imhoff provides an in-depth look at the challenges and opportunities of deploying operational Business Intelligence. Learn how to prepare line managers, Customer Service Representatives and other front-line personnel to exploit this valuable new resource.

 
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About The Presenter

Presenter

Claudia Imhoff, President and Founder, Intelligent Solutions

Claudia is a leading consultant on CRM and BI technologies and strategies. She is a popular speaker and internationally recognized expert, and serves as an advisor to many corporations, universities and leading technology companies. She has coauthored five books and more than 50 articles on these topics. 

 
 

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Business Analytics in an Active World

Discover how active strategic intelligence can help identify the building blocks of a successful business model while active operational intelligence brings them to life in front-line decision making.

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