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Scorecard Systems

Partnering on Subscriber Data Integrity

Telecom companies have historically faced little competition and have typically relied on imprecise, simplistic analysis methods that fall short of providing a complete, accurate view of customer activity.

That's why Scorecard Systems and Teradata developed a Subscriber Analysis Application. Deployed within a Teradata system, this solution allows carriers to measure customer activity using a combination of change data capture and table-based, user-configurable business rules that follow industry standards — all customized for an organization's needs.

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"Going through this process with Scorecard, our organization has learned a lot about subscriber-based metrics. We now have a deeper ability to monitor and respond to churn and migration patterns. Scorecard has helped us to better know our business."

Larry Parsons, Director of MIS for Midcontinent, Midcontinent, 2008

Scorecard Systems is the leader in subscriber analysis for carriers in the telephony, broadband, wireless and cable/satellite TV industries. Implemented inside Teradata, Scorecard solutions massively improve data quality and integrity, provide significantly more insight into customer, product and VAS/bundle movement, reduce commission overpayments and integrate seamlessly with BI tools.

Scorecard with Teradata warehouse is the only engine that can support the enterprise-wide view of subscribers/customers, as well as provide these benefits:

  • More accurate internal/external customer reporting
  • Single customer view across multiple business lines and source systems
  • Greater linkage between CDRs and customer activity information
  • Fully scalable solution that includes audit functions to ensure that the ending counts in the EDW tie to the source system of record
 

Next Steps

Beyond Metrics & Dashboards
Scorecard supports landline and wireless carriers, cable, satellite, broadband and Internet providers around the globe — now with the power of Teradata.

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