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Agilent

Teradata and Agilent: Raising Business Intelligence

Agilent Technologies is the market leader in providing Service Assurance operational support systems (OSS) to the telecom industry. Agilent solutions capture and monitor network transactions on a wide range of circuit-switched, wireless and IP networks. With the help of Teradata, these solutions can transform those transactions into a rich set of near-real-time business intelligence.

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"We are the poster child for active enterprise warehouse. Customer experience and intimacy is absolutely paramount. If you want to succeed in this business, you need to be able to provide the context around what's happening with your customer on the network."

Alan Martin, BI Program Manager, Agilent Technologies

Agilent and Teradata formed a strategic partnership in 2007 to help customers exploit the best of both companies' core strengths in data warehousing and analytical BI solutions.

This powerful partnership creates the ability to run and optimize Agilent's analytic platforms on Teradata — leveraging Agilent probe data and ETL capabilities along with their analytical reporting to utilize and exploit the core parallel processing and scalability inherent to the enterprise data warehouse architecture powered by Teradata. The results:

  • Higher-performance run-times
  • Ability to scale to any size a carrier demands
  • Lower TCO
  • Reduced data movement and redundancy
  • Faster analytical model development and processing

Bringing new and richer data sources into the enterprise data warehouse is fundamental for raising and activating intelligence. The Agilent solution stack includes optimizations on Teradata systems, allowing carriers to logically and physically join these rich insights with information already in the warehouse. Here are a few examples of business applications that Agilent OSS and Teradata can support:

  • Customer Experience Management
  • Corporate Customer Retention and Acquisition
  • Handset Analysis
  • Content Analysis
  • Interconnect Billing Verification

Benefits of Agilent and Teradata Working Together

  • Agilent provides Teradata with deep network experience.
  • Agilent's network probes produce massive amounts of data (billions per day by carrier).
  • Teradata provides a single view of the network enabling a data mart consolidation.
  • TCO reduction is achieved through data mart consolidation while providing a highly scalable platform.
  • Teradata provides the ability to integrate customer data with network data and drive new customer experience insights to improve customer satisfaction while reducing churn.
 

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Agilent and Teradata Partnership - How both companies are working together to meet customers' BI needs

Agilent and Teradata are world leaders in their fields. Utilizing Agilent’s expertise in network data monitoring and integrating the output information to the enterprise data warehouse from Teradata can deliver significant financial returns.

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