Interaction Management

New and emerging electronic communication channels often create more noise and confusion than opportunities. Now more than ever, you need effective tools to monitor and control customer interaction and present appropriate offers using the channels preferred by individual customers.

Teradata offers you powerful Interaction Management Solutions to help you optimize communications with your customers using virtually any channel, adding active intelligence at every turn:

• eMarketing Solution for Teradata CRM provides an integrated enterprise-wide framework for creating, delivering and tracking messages via multiple channels.

Teradata Interaction Management Solutions help you optimize and personalize each individual inbound and outbound customer contact with advanced capabilities:

	Respond to individual customer contacts with appropriate follow-up and capture results for later analysis
	Simplify connectivity to operational applications — including call centers, web sites and self-service devices
	Automatically capture interactions and store them in your Enterprise Data Warehouse from Teradata for timely response, reporting and analysis
	Support high-volume personalized e-mail and web site interaction with industry-leading reporting and analysis