Base Service, from Teradata Customer Services, is integrated hardware and software support delivered by seasoned professionals who are knowledgeable about Teradata environments. In the event of system failure, our team goes to work — immediately — for you.

Base Service is the foundation of Teradata's support. It provides flexible support coverage and response time options, as well as unlimited access to Teradata @ Your Service for managing incidents, downloading software, knowledge base searching and more. Base Service is reactive support and helps you achieve rapid restoration of your system to operational levels.