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Jim Brentlinger, Administrator, Missouri Department of Revenue
Like most businesses, the Missouri Department of Revenue (DOR) is measured on the revenue it collects and the service it delivers. In tax administration, these missions can conflict to enforce the tax laws firmly and fairly, and at the same time, provide individualized service to each customer. According to Jim Brentlinger, administrator for the state DOR, "We've already collected more than 29 million dollars worth of unpaid and under-reported taxes that, honestly, without the Teradata solution, we are pretty sure we might not ever have seen." In this podcast learn how the Teradata Warehouse helps the DOR balance tax laws and customer service.
12 minutes | MP3 Podcast

Timeline
00:24	Introduction
00:57	Business challenges for the State of Missouri
02:34	A billion dollars in delinquent taxes
03:00	IT versus customer service goals for the State of Missouri
03:40	Why the State of Missouri chose a Teradata Warehouse
05:10	A solution that is highly capable, meets needs and is affordable
05:49	A description of the Teradata Warehouse and Case Audit Management System
07:16	Success with Teradata Professional Services
07:53	Using the Teradata Warehouse to recover millions of dollars of unpaid and under-reported taxes
10:10	Goals to merge collections with all data for a single view of each customer
11:31	Conclusion

Podcast

A Teradata Warehouse Helps the Missouri Department of Revenue Balance Collections and Customer Service