| Timeline |
| 00:30 |
Introduction |
| 01:15 |
Accenture research on high performance companies |
| 02:10 |
High performance factors and the postal industry |
| 03:19 |
Opportunities for posts today in direct mail and globalization |
| 04:16 |
How technology helps posts deliver on these new capabilities |
| 06:37 |
The high performance postal organization in the future |
| 07:34 |
Capabilities of the high performance postal organization |
| 09:54 |
Steps posts need to make to become customer-centric and use technology to their advantage |
| 12:22 |
Suggestions from Brian about the steps posts should take to become high performance organizations |
| 13:22 |
Why posts should work with Accenture and Teradata to become high performance organizations |
| 15:03 |
Conclusion |
