Frequently Asked Questions

Please scan through our most frequently asked questions to see if your question has been addressed. If you are still in need of assistance, please Contact Accounts Payable and someone will get in touch with you shortly.

Question: A payment is registered in iSupplier Portal but I have not received funds — where do I check?
Answer: The supplier bank account can be found within the "payment remit to" field within iSupplier Portal (see iSupplier Training). If a supplier requires to view bank account and branch information, i.e. swift or ABA number, the supplier must submit an online request.

Question: How can I receive payments electronically rather than by check?
Answer: Complete the Electronic Funds Transfer Authorization (EFTA) form and fax it to the telephone number in the document header.

Question: How can I obtain remittance details?
Answer: You can query it in iSupplier Portal or you can obtain the information from Accounts Payable via e-mail.

Question: How do I submit a change to my details, such as bank account or site address?
Answer: Complete the Accounts Payable Contact Form and add the relevant information within the "Query/Issue/Update" section.

Question: How can I get Teradata's Taxpayer Identification Number (TIN) and IRS Form W-9?
Answer: Submit an Email Request.

Question: My invoice has an "on hold" status. What should I do about it?
Answer: Each hold name has a different name, definition and supplier action.

Hold Name: Price
Definition: Unit price for any matched distribution on the invoice is more than the PO.
Action: Validate price issues with requestor of PO. Contact information is found on the PO.

Hold Name: Qty Received
Definition: Quantity billed is more than quantity received.
Action: Validate quantity issues with requestor of PO. Items or services may not have been receipted. Contact information is found on the PO.

Hold Name: Qty Ordered
Definition: Quantity billed is more than quantity ordered.
Action: Validate quantity issues with requestor of PO. Contact information is found on the PO.

Hold Name: Manual
Definition: Invoice requires approval and coding from the requestor of the goods/services.
Action: No action necessary. Requestor/buyer needs to approve invoice.

Hold Name: Distribution Hold
Definition: Invoice not fully distributed — generally links in with the manual hold.
Action: No action necessary. Requestor/buyer needs to approve invoice.

Hold Name: Tax Variance
Definition: Invoice tax code value is not equal to the purchase order tax code.
Action: No action necessary. Teradata Accounts Payable (AP) team performs weekly validation and releases hold.

Hold Name: Miscellaneous
Definition: Invoice added with miscellaneous amount by supplier.
Action: No action necessary. Requestor of PO needs to approve these charges by contacting Accounts Payable or supplier.

Hold Name: Freight
Definition: Invoice added with freight outside of PO by supplier.
Action: No action necessary. Requestor of PO needs to approve these charges by contacting Accounts Payable or supplier.