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CSS Versicherung
CSS Versicherung is a Swiss health insurer with a client base of 1.2 million and 2,000 employees that process some 8 million claims annually.
Before implementing a Teradata Warehouse, CSS Versicherung was unable to calculate premiums thanks to a slew of disparate systems and sluggish processing, which took away a vital competitive edge. Consolidating all the necessary information into one central repository reduced the process to mere hours and increased customer retention rates, helping the company maintain its position as Switzerland's leading health insurance provider.
CSS Versicherung salespeople can now effectively approach clients and prospects based on leads generated by the Teradata system. Management has also gained valuable insight into sales activities and is now able to manage and support the department more proactively.
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Additional Resources |
Teradata Magazine | Insurance: CSS Versicherung: Putting a Premium on Loyalty |
by Karen D. Schwartz
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[3Q 2003] CSS Versicherung has enjoyed a century of near-continuous growth, thanks to its focus on providing personalized service in the sometimes-impersonal health insurance industry. The company’s Swiss client base now numbers 1.2 million, and the company’s 2,000 employees process some 8 million claims every year.
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| TD Magazine | Industry experts weigh in on EDW |
[1Q 2004] The ability to capture and turn data into useful business intelligence—in one consolidated enterprise data warehouse—can dramatically increase a company's competitiveness and efficiency by enabling it to realize its goals through sound decision-making. Key strategic initiatives such as customer relationship management, supply chain management, business performance management, business analytics and enterprise resource management all require a single view of corporate data.
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