DAYTON, Ohio –
Teradata, a division of
NCR Corporation (NYSE: NCR), announced that its Customer Service Global Support Center has achieved certification for the fourth year under the rigorous standards of the Support Center Practices (SCP) Certification program.
Teradata achieved SCP certification of its global support center after an extensive audit. The Teradata Global Support Center division met the compliance requirements and exceeded many mean scores of other vendors by demonstrating increased performance in a number of areas, including: knowledge management process, productivity tools planning, service monitoring and new hire orientation.
SCP Certification is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation created the internationally recognized standards. The standards define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program. The SCP segment of the performance standard includes more than 100 business elements that define world-class technology-support performance levels.
“We are proud that the exemplary performance of Teradata Global Support Center has been assessed and recognized,” said Dan Harrington, Teradata Customer Services vice president. “The real beneficiaries of this performance are our customers – who can be certain that the level of support they receive from Teradata is world-class.”
Teradata continues in the ranks of leading technology companies that have achieved and sustained the prestigious SCP Certification. Currently over 200 technology support organizations around the world participate in the SCP program.
For more information about SCP Certification visit www.scpcertification.com.
About Teradata Division
Teradata
(www.teradata.com), a division of NCR Corporation (NYSE: NCR), is the global technology leader in enterprise data warehousing, analytic applications and data warehousing services. Organizations around the world rely on the power of Teradata’s award-winning solutions to get a single, integrated view of their business to enhance decision-making, customer relationships and profitability. As a growing business, Teradata is always looking for outstanding talent. To learn more about Teradata career opportunities, visit
www.teradata.com/careers.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR’s Teradata® data warehouses, ATMs, retail systems, self-service solutions and IT services provide Relationship Technology™ that maximizes the value of customer interactions and helps organizations create a stronger competitive position. Based in Dayton, Ohio, NCR
(www.ncr.com) employs approximately 29,300 people worldwide.
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NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.
