| Timeline |
| 00:23 |
Introduction |
| 01:18 |
Application to calculate departure tax in London |
| 03:53 |
Results and savings of new process for calculating departure tax |
| 04:48 |
Using the warehouse to expand "Elite for a Day" program into Japan |
| 08:17 |
Enhancing the reservation agents' ability to manage customer complaints and increase customer satisfaction |
| 11:23 |
Using the system to better manage misconnecting passengers |
| 14:48 |
The value these new applications bring to Continental |
| 15:33 |
Continental's mature data warehouse |