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Podcast

Facing the Challenges of Operational Business Intelligence

Claudia Imhoff, Ph.D.
An internationally famous consultant and speaker on CRM and BI, Claudia Imhoff provides an in-depth look at the challenges and opportunities of deploying operational Business Intelligence. Learn how to prepare line managers, Customer Service Representatives and other front-line personnel to exploit this valuable new resource. 17 minutes | MP3 Podcast
Timeline
01:39 Strategic Business Intelligence
02:12 Operational BI
03:41 Challenges to Successfully Deploy Operational BI
05:51 Problems an Organization Should Be Aware of In Operational BI
07:16 Other Operational BI Problems
09:03 What a Company Can Do to Avoid These Problems
11:45 Integration Between Technology and the Working Environment of the Operational Personnel
13:30 Advice to Help Companies Succeed With Operational BI






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