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Highmark
Highmark Blue Cross Blue Shield serves nearly 23 million members through health, dental, vision, and life and casualty products.
MESA (Medical Experience Subject Area), powered by an Active Enterprise Data Warehouse from Teradata, is used by Highmark to consolidate the company's previous three separate data warehouses running on two different platforms. MESA supports claims processing, data analysis and research for the entire organization. Results are 300 to 700 percent faster with MESA: "A query that used to take hours on DB2 and sometimes had to run overnight came back in 15 seconds," says Highmark Database Administrator Anthony Howe. Highmark is already seeing impressive business results, including $9 million recovered through fraud detection in a single year and $25 million in fraudulent payments prevented through predictive analysis.
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| Highmark Enterprise |
Highmark is moving to an EDW through consolidation of data warehouses and a phased approach. They are well on their way to the ultimate vision: to leverage business analysis and reporting tools to understand medical trends, spot fraudulent claims and perform predictive analysis.
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| IDC ROI Case Study on Teradata Customer: Highmark Inc. |
This is a case study on a Teradata customer -- Highmark Inc. -- that was interviewed and profiled for a 2002 in-depth IDC research study on the financial impact (i.e., ROI and payback period) of analytic applications on the core business processes that contribute to an organization's success. The overall conclusion of the study is that while business analytics implementations can require a substantial investment, they deliver significant quantitative and qualitative benefits that range from increased business performance to reduced operations costs and improved customer relations.
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