With terrorist risks and natural disasters causing an ever-shifting array of business variables, customer safety became paramount with Hyatt Hotel executives. The company decided to re-forecast its business goals, and base those goals on an entirely new set of metrics that every executive and hotel manager needed access to immediately.

In order to make those decisions reality, the privately owned Hyatt had to implement a consolidation plan or establish a "single view of the business." Several vendors were reviewed, and Hyatt decided on Hyperion's business intelligence solution called System 9.

Since implementation, Hyperion has made some adjustments to its core product. And, Hyatt users can now access individual hotel performances and key metrics along with budgeting and sales forecasting. The foundation for Hyatt's enterprise system is a Teradata Warehouse. Hyatt uses the Teradata Warehouse to cleanse operational information, plus to store and cleanse external marketing data.

The full blown operational BI rollout will be in 2007 and will eventually provide between 500-600 users—from executives down to regional managers—an enterprise wide view of Hyatt.