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Industries > Financial Services > Reduce Your Customer Attrition Rate

Business Issue:

Reduce your customer attrition rate

Profitable customer relationship management is crucial in today's tough economic climate. You must understand the value of your customers—not just your product and delivery channels—to anticipate customer needs and generate more selling opportunities.

Teradata Profitability Analytics helps you measure the current and lifetime value of your customers, products, services and sales force, make smarter, more informed decisions about product development, marketing strategies, customer initiatives and capital expenditures.


Why is this a critical business issue?

Competition is fierce in the financial services industry. You need to maintain your market share and capture more. It's much cheaper to retain an existing customer than it is to find a new one. To learn how some of the industry's thought leaders think, read the articles below.
* Customer Intelligence Example
* What Business Leaders Need to Know NOW About Customer Insight -  Alton Adams, Accenture

What are others doing?

Many of the world's leading financial institutions are harnessing their information assets and putting them to work building and maintaining customer relationships and accurately predicting the future. Read what others are doing.
* Barclays Bank Implements Teradata CRM for Customer Management
* Schwab Selects Teradata Data Warehouse Technology to Enhance Customer Service and Reduce IT Complexity
* Money Matters: East meets best -  by Stephen Poole

What are the experts recommending?

Experts believe that determining customer value and retaining your most valuable customers are critical to a financial services institution's long-term success. Read what they have to say.
* Customer Strategies for Enterprise Growth

What should you do?

Teradata delivers industry-leading financial services solutions that help you drive increased customer satisfaction, profitability and ROI. Read the following information to gain greater insight on how to leverage the power of Teradata and to plan your next steps.
* Teradata Enterprise Data Warehouse Roadmap for Financial Services Industry
* Teradata Extends the Range and Analytical Capabilities of its Financial Management Solution
* Features: CRM investment yields dividends -  by Keith Power
* Special Section: Financial Services -  by Jackie Zack

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