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Register for this exclusive online event, where you'll discover:
How to identify the metrics you "should" be using to measure your business
How to leverage data from multiple configurations to create business intelligence
How to use that intelligence to maximize value and improve customer satisfaction


Guest Speakers
Seth Jensen
Director of Business Metrics
Applebee's International 		Randall Parman
Database Architect
Applebee's International

Technical Requirements
To view this FREE web seminar from the convenience of your office, you'll need a standard web browser that supports Java. Internet Explorer 5.0 or higher, or Netscape 4.78 or higher are recommended.

Free When You Attend!

The Quest for Customer Focus
When you attend, you will receive this Harvard Business Review reprint by Ranjay Gulati and James B. Oldroyd.
Learn the organizational, cultural and strategic stages critical to becoming a sophisticated enterprise-wide data user
See how major companies have started the journey to a lasting customer-focused mindset
Learn how to bring a better understanding of customers to your day-to-day operations

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