DAYTON, Ohio – Vivento Customer Services (VCS) is implementing an enterprise-wide data warehouse solution from
Teradata, a division of
NCR Corporation (NYSE: NCR), enabling VCS headquarters and 17 locations to access data and to benefit from Teradata® analytical applications. With approximately 4,000 employees, the member of Deutsche Telekom Group provides services for external customers as well as for other Telekom companies including T-Com, T-Mobile and T-Online. A new project launched by VCS earlier in 2005 will be in full operating mode by midyear.
Vivento Customer Services was founded in early 2004 as a spin-off of Deutsche Telekom's Vivento Group. To successfully manage its business operations, VCS depends on detailed analysis of the work flow for call-center agents, as well as of inbound and outbound campaigns and fulfillment according to terms of customer-specific service level agreements. Data from nine different source systems are integrated into the Teradata Warehouse for detailed analyses and decision support. Source systems include, for example, different operational call-center systems used to measure performance based on multiple criteria, including availability to external callers and average waiting times. The Teradata Warehouse enables VCS to perform company-wide analyses including, for example, evaluations of productivity, revenues and profitability for each site and campaign. Proven industry experience and proximity to the customer, as well as a high level of flexibility were key to VCS’ decision to select Teradata.
About Teradata Division
Teradata, a division of NCR Corporation (NYSE: NCR), is the global technology leader in enterprise data warehousing, analytic applications and data warehousing services. Organizations around the world rely on the power of Teradata's award-winning solutions
(www.teradata.com) to get a single, integrated view of their business to enhance decision-making, customer relationships and profitability.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR's ATMs, retail systems, Teradata® data warehouses and IT services provide Relationship Technology™ solutions that maximize the value of customer interactions and help organizations create a stronger competitive position. NCR
(www.ncr.com) is based in Dayton, Ohio.
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NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.
