DAYTON, Ohio -
Teradata, a division of
NCR Corporation (NYSE:NCR), announced today that its Global Support Center (GSC) has achieved certification for the second straight year under the stringent Support Center Practices (SCP) Certification program.
Teradata achieved certification after an extensive audit of support operations. The organization exceeded 2003 audit results by demonstrating increased performance in a number of areas that were observed as exceeding benchmark standards and recognized as industry best practice.
The SCP Certification program defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of the over 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.
"We are proud that our GSC team has exceeded the benchmark and achieved excellence in efficiency and effectiveness," said Dan Harrington, Teradata Customer Services vice president. "The real beneficiaries of this performance are our customers - who can be certain that the level of support they receive from Teradata has been thoroughly measured and documented as world-class."
Teradata continues in the ranks of leading technology companies that have achieved and sustained the prestigious SCP Certification, including Lockheed Martin Incorporated and Xerox Corporation among others. Currently over two hundred technology support organizations around the world participate in the SCP program.
For more information about SCP Certification visit www.scpcertification.com.
About Teradata Division
Teradata, a division of NCR Corporation (NYSE: NCR), is the global technology leader in enterprise data warehousing, analytic applications and data warehousing services. Organizations around the world rely on the power of Teradata's award-winning solutions
(www.teradata.com) to get a single, integrated view of their business to enhance decision-making, customer relationships and profitability.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR's ATMs, retail systems, Teradata® data warehouses and IT services provide Relationship Technology™ solutions that maximize the value of customer interactions and help organizations create a stronger competitive position. Based in Dayton, Ohio, NCR
(www.ncr.com) employs approximately 28,900 people worldwide.
About Support Center Practices (SCP) Certification
The world's leading service and support providers use the Support Center Practices (SCP) Certification program as a roadmap for service excellence and a qualitative and quantitative measure of success. As the program administrator and auditor, Service Strategies Corporation applies a proven benchmark process to its certification programs that measures and drives effectiveness for continuous service improvement. For more information, visit
www.servicestrategies.com, email
info@servicestrategies.com, or call 858.674.4864, toll free in North America 800.552.3058.
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NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.
