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Contact: Marchela Roca, Teradata Division, NCR Corporation
Telephone: (770) 623-7024
E-mail: marchela.roca@teradata-ncr.com

Contact: Lorraine Willson, Teradata Division, NCR Corporation
Telephone: (905) 819-4031
E-mail: lorraine.willson@canada.ncr.com

Loblaw to Optimize Store Replenishment and Improve Service Levels with Teradata® Demand Chain Management Solutions - 3/16/2004
Leading Canadian grocery distributor to roll out advanced forecasting technology to more than 1,300 supermarkets
DAYTON, Ohio - Teradata, a division of NCR Corporation (NYSE: NCR), announced that Loblaw Companies Limited, based in Toronto, Ontario, has purchased the Teradata® Demand Chain Management (DCM) 3.1 suite of solutions. The new system, which will be fully installed and operating across all Loblaw stores, will help Loblaw increase sales and decrease inventory by improving the accuracy of demand forecasting.

Loblaw had previously used a forecasting engine that was facing scalability and other issues. With Teradata DCM 3.1 and the retailer's expanded Teradata data warehouse, Loblaw will be able to optimize store-replenishment decisions, based on predictive consumer demand down to the store/item/day level, reducing inventory costs, minimizing out-of-stocks and improving customer-service levels.

This will enable Loblaw to improve in-stock positions to better service customers while keeping inventory costs under control. Teradata DCM will help Loblaw minimize out-of-stocks while reducing safety-stock levels. Loblaw and Teradata validated potential benefits by setting up a lab to compare the existing system with the new technology for a group of test stores in a head-to-head pilot. The results confirmed that the Teradata DCM solution would significantly increase demand-forecast accuracy, a key driver to improved service levels and decreased inventory-carrying costs.

"Leading retailers like Loblaw understand they have to be merchants first and foremost to thrive in today's marketplace. Teradata DCM will assist Loblaw in better predicting the wants and needs of their customers, improving the company's ability to deliver what customers want, when and where they expect it" said Rick Makos, head of Teradata in Canada.

About Teradata Division

About Teradata Division Teradata, a division of NCR Corporation (NYSE: NCR), is the global technology leader in enterprise data warehousing, analytic applications and data warehousing services. Organizations around the world rely on the power of Teradata's award-winning solutions (www.teradata.com) to get a single, integrated view of their business to enhance decision-making, customer relationships and profitability.

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR's ATMs, retail systems, Teradata® data warehouses and IT services provide Relationship Technology™ solutions that maximize the value of customer interactions. Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 29,000 people worldwide.

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NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.



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