Teradata

Teradata Corporation is focused on protecting systems from the risk events that can reduce or degrade availability. Utilizing Teradata® Availability Management Services, a proactive and holistic framework focused on the seven attributes of availability, we can mitigate the risk of lost end-user productivity due to downtime and/or extended outages. 

The key piece of the Support Level attribute is our Enterprise System Support (ESS) maintenance and support offer. ESS combines technical expertise and a world class support organization to ensure your system has the most comprehensive, end-to-end solution available.

Business Critical, the premier service level within ESS, is designed to meet the needs of customers with mission critical systems that operate in an environment of near continuous availability.

Business Critical service reduces the risk of unplanned downtime through our proactive and predictive support tools and processes. We manage the support risks so you don’t have to.

Utilizing Teradata Vital Infrastructure, Business Critical support representatives proactively monitor your system with one focus: availability. We want to identify, diagnose, and resolve problems – before they affect your end users. In the event a service action is necessary, Teradata Vital Infrastructure expedites problem resolution by automatically creating incidents and providing detailed configuration information to support representatives to speed recovery.

Ensuring that the appropriate software releases are installed in a timely manner, as well as in a controlled environment, is essential to reducing the risk of an unplanned outage. Business Critical service includes this crucial practice and enables customers to breathe easy knowing that Teradata will manage the process by recommending and installing applicable releases and patches to avoid potentially severe problems. Additionally, support representatives will perform regular reviews of the system software configuration to ensure the latest certified versions are installed.

Business Critical service leverages our extensive experience implementing software changes to minimize risks to your availability. Identifying the detailed installation steps and ensuring adequate test, acceptance and contingency plans are jointly approved and available ensure a trouble-free experience. Our goal is to identify issues before they become problems and ever cross your path.

Nowhere is our focus on reducing risk more evident than in our regular system health checks. Impacts to availability can be avoided or minimized with bi-weekly reviews to that identify potential system problems, analyze error logs to identify patterns or trends, and ultimately enable the scheduling of corrective action early.

Personalized System Availability Management

Assigned support representatives have a clear understanding of your system, business, and availability requirements to ensure quality support execution tailored to your specific environment.

Reductions in Costly Downtime

Through delivery of proactive, predictive, and preventive support our expertise, tools, and processes help you manage the risks to availability for your system.

More Time to Focus Resources on Your Business 

By allowing Teradata to concentrate on the services we can best provide, you can focus your resources on business objectives, customers, and market opportunities.

Now is the time to take the step toward true, comprehensive support. For more detailed information about Business Critical Service, please contact your Teradata representative.