Teradata

Aligning Strategic and Operational Intelligence

In a global economy, responding faster to customer needs requires businesses to focus on hiring the best people and designing the best processes. But it also depends upon having the right analytical infrastructure, which can ensure that the strategic decisions devised by senior management become operationalized and flow to employees on the front line, such as call center agents, bank tellers, and cashiers.

Aligning strategic intelligence – the analysis generated and used by corporate knowledge workers – with operational intelligence – the near-real-time, actionable information used by front-line workers – requires expertise, vision, a proven track record, and an understanding of your unique business requirements.

However, many companies that are already awash in customer and market data don't have the proper analytical infrastructure to convert data into information, information into insight, and insight into actions. That's where Teradata Professional Services can help. Our skilled consultants can:

• Align execution to strategy among your people, processes, and technology.
• Build a cost-effective, scalable hardware and software platform that can meet your organization's needs, now and in the future.
• Identify and design industry-appropriate applications to leverage the explosive growth of data in your enterprise.
• Deliver a comprehensive, efficient solution on time and on budget.
• Ensure that the solution meets and even exceeds your ROI expectations.
• Provide ongoing technical support and knowledge transfer.

With more than 2,000 Professional Services consultants, Teradata can provide you with a complete data warehousing solution that will allow you to be more responsive to customer needs and create competitive advantage for your enterprise.

Proven Track Record and Approach

Teradata Corporation has been delivering data warehouse solutions to customers since the early 1980s.With more than 25 years of experience building more than 1,900 data warehouses, Teradata is the undisputed leader in enterprise data warehousing implementations, as evidenced by the myriad awards and recognition our customers receive from industry analysts and trade press.

Our customers represent some of the best-known Global 2000 and Fortune 1000 companies and are leaders in their industries. In fact, our solutions power almost all of the top ten companies in industries, such as telecommunications, travel, transportation logistics, retail, manufacturing, government, healthcare, and financial services.

Teradata's unique tools, techniques, and methodologies help our Professional Services teams deliver quality, excellence, and business value. For example, if you're facing the challenge of quantifying the business impact of a Teradata solution implementation, the Teradata® Business Impact Models (BIMs) can help.

The Teradata BIM is a predictive mathematical model used to analyze the value of a Teradata technology purchase and build a business case. The BIM forecasts the impact of direct costs, reductions in indirect costs through new operating efficiencies, and the likely value of improved margins and sales volumes. Projections can be reported monthly, quarterly, and/or annually.

The Teradata Enterprise Data Warehouse Roadmaps (EDWR) and corresponding industry-specific enterprise Logical Data Models (LDMs) can help any enterprise cope with abundant data, compressed business cycle times, and constant economic pressures. Formal tools, such as the Teradata EDWR model and Teradata LDMs can map business opportunities and benefits to the technical work required to help your enterprise capitalize on a long-term investment by identifying options and making it easier to justify follow-on projects.

Our customers demand disciplined project management and consistent and reliable data warehouse development. That's what we deliver through our patent-pending Teradata Solutions Methodology. This methodology is a proven approach to data warehousing that relies on integrated processes, customized tools, and quantifiable metrics that demonstrate quality and value at every step of the process.

The Teradata Solutions Methodology is the product of more than 25 years of experience implementing highly successful data warehousing solutions.

Available in eight languages, the Teradata Solutions Methodology visually displays, defines, and orchestrates the sequence of work of more than 280 separate tasks associated with enterprise data warehouse implementation. It tracks and accounts for the interaction of the work to be completed by Teradata engineers, partners, customers, and third-party contractors.

The Teradata Solutions Methodology also helps develop detailed estimates of efforts for each task and then creates a fully detailed project schedule, including the critical path to ensure the entire project completes on schedule.

The Teradata Solutions Methodology blends technical and business requirements to prioritize the areas of greatest concern to you and your organization. We then implement your project in phases that maximize financial returns, accelerate development cycles, and leverage prior work when developing new capabilities.

Teradata Professional Services consultants are focused, experienced, and knowledgeable about the paths your company must take to achieve success, and they can guide you wherever you want to take your business.

Industry and Client Focus

This isn't a one-size-fits-all world, so you shouldn't have to settle for a one-size-fits-all solution. Each of our consultants has years of experience in your particular industry. This experience enables them to understand the intricacies of your data and business model. Enterprise and opportunity assessments then allow them to dig deeper into your organization to uncover your business goals.

Our consultants have access to Teradata's data warehousing tools, including Teradata LDMs for each of the major industries and Business Impact Models. In-depth research into your business requirements and the current industry environment allows us to develop an effective implementation strategy.

Whether you're building a data warehouse from the ground up or migrating from another platform, we can use Teradata technology to map a path toward your industry-specific business goals.

Robust Services Portfolio

Teradata is the recognized leader in data warehouse consulting services. That means we're here to guide you every step of the way.

Teradata offers a complete and comprehensive services portfolio to meet your changing business needs. We begin by researching your unique business needs and requirements. Our consultants employ ROI tools, such as Business Impact Modeling and Business Value Analysis, not only to forecast potential ROI, but also to measure and report actual results.

Our Data Warehouse Maturity Assessment also defines and measures the overall maturity of your data warehousing environment and aligns it to the sophistication of your business goals. Through interviews and workshops, we'll complete a current- and future-state analysis and discover the drivers that will guide your journey to active enterprise intelligence.

The next steps include examining data management needs, which include everything from data modeling and metadata management to security and privacy, and ensuring that your data are prepared, cleansed, and ready for analysis.

Teradata decisioning services provide sophisticated analytical capabilities that assist in developing strategic intelligence. Strategic intelligence focuses on analysis and delivery of the information that supports corporate decision makers or knowledge workers. Strategic intelligence leverages historical data to create information for managing the business more effectively, such as financial reporting or analyzing customer and product profitability. We also assist in developing the necessary operational intelligence to place the information gathered through strategic intelligence in the hands of frontline workers, empowering them to make decisions at the field level. Teradata decisioning services are instrumental in forecasting, decision support, and helping your strategic plans become actionable.

Teradata decisioning services will help you identify the best strategic and operational tools, including those from the industry's best-in-class solution providers, to help make sense of the data so that you can have a single, integrated view of your business.

Customers who want the most from their Teradata solution look for ways to grow its capabilities as business needs evolve and market demands change. We offer a well-defined process designed to assess performance management practices, analyze performance trends, identify bottlenecks, and facilitate the necessary changes.

Teradata performance and capacity services help enhance overall performance and data warehouse capacity through a complementary blend of service offers designed to increase the value of your Teradata investment, as well as increase system performance and availability.

But that's not all. We equip you and your staff with the skills needed to make the most of your Teradata solution. Teradata Customer Education and Certification programs ensure that your team is prepared to use the tools and applications to deliver maximum business results. Customer education also helps reduce data warehouse support costs by enabling your IT professionals to address a variety of performance and tuning issues on their own.

Partnering for Complete, End-to-End Solutions

Today's complex enterprise-wide data solutions require sophisticated tools and specialized expertise – often from multiple sources. Teradata understands the importance of strong business partnerships in delivering end-to-end enterprise solutions, and developing these key partnerships is a cornerstone of Teradata's long-term strategy.

Driven by a tradition of knowledge growth, thought leadership, and unmatched commitment to excellence, Teradata partners with a wide variety of like-minded companies to develop and provide robust offerings that strengthen our enterprise data warehouse solutions.

Teradata is committed to partnering with the world's leading software and technology vendors, consultants, and systems integrators with global, cross-industry expertise in designing and implementing Teradata systems and analytic solutions that deliver business value to you.

Deep Skills and Experience

Teradata Professional Services consultants have deep technical expertise in data warehousing, business intelligence tools, applications, and data management technologies. In fact, no other solution provider has more experience with data warehousing implementations than Teradata. By precisely translating your business goals into technical requirements, we can create a customized solution that works.

Teradata Professional Services consultants have deep technical expertise in data warehousing, business intelligence tools, applications, and data management technologies. In fact, no other solution provider has more experience with data warehousing implementations than Teradata. By precisely translating your business goals into technical requirements, we can create a customized solution that works.

Our delivery model may also include resources from our Global Consulting Centers, staffed by Teradata consultants. These centers provide cost-effective integration of on-site and remote services and offer round-the-clock development that draws from all of Teradata's robust internal resources to meet or even beat your schedule, all with a total cost of ownership that meets your expectations.

Phased Approach to ROI

Like many IT executives, you're probably faced with shrinking budgets and increasing expectations, forcing you to do more with less. As a result, large multi-year projects have fallen out of favor. Instead, you're expected to show measurable value in incremental phases to maintain funding for upgrades, expansions, and new technology investments.

A Complete Package

Teradata Professional Services has the business knowledge to understand your needs, the technical experience to manage and implement your solution, and a proven methodology to quickly capture the value of active enterprise intelligence.

Our consultants provide much more than project management skills and data warehousing insight. Our unique data warehousing experience allows us to recognize and simplify the complexities of operational and strategic workloads to deliver fresh and actionable information to management and front-line workers.

In an ultra-competitive global economy, active enterprise intelligence will enable you to increase your competitiveness, expand sales, and shorten time to market. Our consultants stand ready to assist you as your organization makes the journey.

For more details about how Teradata Professional Services can help you meet your business objectives, contact your Teradata representative.