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Integrated Hardware & Software Support
Secure Capture of Event Data for Faster Problem Resolution
Access to a Wealth of Knowledge
Experienced Incident Management
A single vendor for your entire data warehouse support needs. Our expertise, tools, and processes are focused on supporting the data warehouse, not just on pieces of hardware or the database. A single support center for all hardware AND software issues…one solution, one support center – no finger pointing.
Premier Warehouse Support ensures that problem resolution occurs in the timeframe you expect. All problems follow a defined policy for technical as well as management escalations.
Teradata At Your Service brings you access to powerful knowledge searches, software updates, and information on incident and problem resolution.
Permier Support is designed to provide reactive maintenance and support for both hardware and software components of your Teradata solution. It's a solid investment in maximizing the performance and availability of your Teradata Data Warehouse.
Fast Response with Flexible Support Coverage
Unlimited Access to Teradata @ Your Service
Get single-point, online access to all the resources you need with Teradata At Your Service - including self-help, incident status, account information, Teradata service information and more.
Get the convenience of a single vendor for your entire data warehouse support needs. Extensive infrastructure with experienced and certified resources at the local, regional, and global levels connected by a common customer information system and problem database enables corrective actions for problematic situations to keep your data warehouse running smoothly.
Enterprise Management System
Secure Remote Connectivity
Dedicated, Experienced, Product-Oriented Support Resource
For over a quarter of a century, Teradata has provided end-to-end data warehousing solutions - that's the most experience in the industry. We are dedicated to meeting your availability requirements, and we have won the acclaim of our customers and industry analysts alike.
Get secure, industry-certified high speed remote connection to drive availability in your system with Teradata ServiceConnect™. You'll get 24x7 access to our award-winning Global Support Center for quick problem resolution.
Identify problems and take corrective action faster when you link up to our customer information system and problem database. An extensive infrastructure and experienced and certified resources at the local, regional and global levels will be at your service.
Choosing a Teradata Disaster Recovery option is straightforward. It's driven by business impact and a basic understanding of your Recovery Time Objective, which will help define your recovery options.
vp & senior technical manager, system engineering analyst, Bank of America
Teradata Premier Software Only Support
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