Data Warehousing Services- Teradata Customer Services
  • Teradata Customer Services

    9th Consecutive SCP Certification earned by Teradata Global Support Center

    International program recognizes leaders who deliver world-class support and 100+ Best Practices


  • Meeting your business needs

    Integrated Hardware & Software Support

    A single vendor for your entire data warehouse support needs. Our expertise, tools, and processes are focused on supporting the data warehouse, not just on pieces of hardware or the database.  A single support center for all hardware AND software issues…one solution, one support center – no finger pointing.

    Teradata Premier Support - Brochure

    Secure Capture of Event Data for Faster Problem Resolution

    Premier Warehouse Support ensures that problem resolution occurs in the timeframe you expect. All problems follow a defined policy for technical as well as management escalations.

    Premier Support - Customer Presentation

    Access to a Wealth of Knowledge

    Teradata At Your Service brings you access to powerful knowledge searches, software updates, and information on incident and problem resolution.

    Experienced Incident Management Ensures Fixes are Readily Available

    Permier Support is designed to provide reactive maintenance and support for both hardware and software components of your Teradata solution. It's a solid investment in maximizing the performance and availability of your Teradata Data Warehouse.

    Attention to Detail - Teradata Customer Services

    Fast Response with Flexible Support Coverage

    Permier Support is designed to provide reactive maintenance and support for both hardware and software components of your Teradata solution. It's a solid investment in maximizing the performance and availability of your Teradata Data Warehouse.

    Teradata Premier Warehouse Support - Brochure

    Unlimited Access to Teradata @ Your Service

    Get single-point, online access to all the resources you need with Teradata At Your Service - including self-help, incident status, account information, Teradata service information and more.

    Integrated Hardware & Software Support

    Get the convenience of a single vendor for your entire data warehouse support needs. Extensive infrastructure with experienced and certified resources at the local, regional, and global levels connected by a common customer information system and problem database enables corrective actions for problematic situations to keep your data warehouse running smoothly.

    Enterprise Management System

    For over a quarter of a century, Teradata has provided end-to-end data warehousing solutions - that's the most experience in the industry. We are dedicated to meeting your availability requirements, and we have won the acclaim of our customers and industry analysts alike. 

    Global Support Recognized as Leader

    Secure Remote Connectivity

    Get secure, industry-certified high speed remote connection to drive availability in your system with Teradata ServiceConnect™. You'll get 24x7 access to our award-winning Global Support Center for quick problem resolution.

    Teradata ServiceConnect Offers

    Dedicated, Experienced, Product-Oriented Support Resource

    Identify problems and take corrective action faster when you link up to our customer information system and problem database. An extensive infrastructure and experienced and certified resources at the local, regional and global levels will be at your service.

  • "The Teradata Pre-Upgrade Assessment service helped Bank of America (BoA) minimize the risk of our upgrade from Version 6.1 to Version 12 by taking a 360-degree approach to evaluating our production environment."

    Bruce Watterson

    vp & senior technical manager, system engineering analyst, Bank of America

    CUSTOMER SPOTLIGHT

    Smooth Road to System Upgrades
    As you increase the use and value of your Teradata environment, keeping your system vital and healthy requires upgrades in hardware and software and expansion and migrations. Often these changes produce challenges for performance and workload management, as well as incompatibility issues with third-party tools.

    That's why we developed the cross-funcitonal Pre-Upgrade Assessment service - to identify and mitigate potential risks before they become problems, and to make your upgrades run smoothly from start to finish.
     
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