Understand Your Customer’s Journey with Advanced Analytics: Telecommunications

Time: 0:2:54

In the second of a three-part video series, continue to follow Mike as he considers changing his  wireless carrier due to dropped calls and network issues. By leveraging the Connected Analytics capabilities of Teradata’s Customer Journey Solution, watch how Mike’s carrier is able to gauge mike’s sentiment and craft a personalized offer in real-time for a successful Customer Journey conclusion.

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