Analytic Techniques for Improving Loyalty and Reducing Churn: A Q&A with Ryan Garrett of Teradata Aster

With advanced analytics including sentiment analysis, behavioral analytics and customer interaction management, a company can look at all customer touches through all channels to understand and react to the entire customer experience in real time. Interview of Ryan Garrett by Beye NETWORK's Ron Powell on this important topic.

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Q&A–Teradata Aster's Customer Satisfaction Index (CSI) Solution: What Is It and Why Does It Matter?

Companies need tools that intelligently apply big data analytics to help them better understand customer satisfaction.

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